Bilingual Customer Service Associate

16 hours ago


New Baltimore, United States Sherwin-Williams Full time

As a Bilingual Customer Service Associate (Spanish) at our store, you will play a key role in assisting both wholesale and retail customers with their product needs. This role involves providing excellent customer service, resolving concerns, and maintaining high product standards and visual merchandising. In addition, you will be responsible for achieving sales goals and staying knowledgeable about our products.

Key responsibilities include:

  • Ensuring high levels of customer satisfaction through excellent sales service
  • Assisting customers in-person and over the phone to determine needs and recommend products
  • Building trust relationships with wholesale and retail customers
  • Processing sales transactions accurately and consistently
  • Following and achieving sales goals on a monthly, quarterly, and yearly basis
  • Maintaining precise work order files and formulas
  • Pulling appropriate products from the sales floor or warehouse
  • Tinting and mixing products to customer specifications
  • Stocking shelves, setting up displays, and cleaning store equipment
  • Assisting with deliveries and maintaining assigned areas in a presentable condition
  • Remaining knowledgeable on products offered and discussing available options
  • Complying with inventory control procedures

Minimum Requirements:

  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able to read, write, comprehend, and communicate in English and Spanish
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

  • Valid, unrestricted Driver's License
  • High School diploma or GED
  • At least one (1) year of experience in delivery, retail, or customer service
  • Previous work experience selling paint and related products
  • Previous work experience operating tinting and mixing equipment


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