Customer Experience Ambassador

3 weeks ago


Towson, Maryland, United States British Swim School Full time

About the Role:

As a Customer Experience Specialist at British Swim School, you will play a vital role in creating a warm and welcoming environment for our students and their families. This is a part-time position that requires a flexible schedule, with shifts ranging from 4 to 5 hours. You will be working at our Northern Baltimore location, where you will be responsible for managing the pool deck area, registering students for classes, and ensuring the safety of our swimmers.

Key Responsibilities:

• Warmly welcome new families and provide a positive first impression

• Set up the pool deck area before each shift, ensuring it is clean and organized

• Register students for classes and manage them in and out of the water between classes

• Celebrate milestones, such as move-ups and birthdays, and promote a positive and supportive environment

• Assist parents with questions and concerns, providing excellent customer service

• Support the aquatics team by being an active participant in the safety of our swimmers and assisting with swimmers who need help during lessons

What We Offer:

• Flexible scheduling to accommodate your needs

• Competitive pay and opportunities for growth and development

• Structured, paid training, including first aid certification as needed

• PTO for part-time and full-time employees

• Extra paid birthday time off

• Free parking onsite

• The chance to make a lasting impact and create a positive difference in the lives of our students and their families

Requirements:

• An enthusiastic and warm personality, with excellent communication skills

• Ability to multitask and work in a fast-paced environment

• Genuine desire to help us decrease drowning for both children and adults

• Willingness to learn and adapt to our unique British Swim School approach

Why Work with Us:

At British Swim School, we are passionate about promoting water safety and a lifelong love of the water. We are committed to creating a positive and supportive environment for our students and their families, and we believe that our Customer Experience Specialists play a vital role in achieving this goal. If you are a motivated and enthusiastic individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity.



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