Service Advisor

2 weeks ago


East Hills, United States Morris Ford Full time

Job Summary

The Service Advisor at Morris Ford is a full-time customer service position in the auto industry located in Burnt Hills, New York. The individual in the role will be an important part of the team by creating a positive experience for customers during their service and repair visits. This individual contributor role will provide the customer with repair or service advice and options to ensure that they make the best decisions for their vehicle's needs.

Compensation & Benefits

This position offers a competitive base salary and a monthly commission package with a range of $15 to $23 per hour, depending on experience. The Service Advisor will enjoy paid weekly compensation and additional benefits such as Health/Dental/Life Insurance, 401K, and paid vacation and holidays.

Responsibilities

• Provide an initial written report to the customer outlining the condition of their vehicle
• Maintain a customer service approach and set expectations
• Provide advice and options to ensure that customers make the best decisions for their vehicle's needs
• Maintain customer records and update information on the spreadsheet as required
• contact customer daily with updates on vehicle
• Maintain a clean and orderly work area.

Requirements

• High school diploma/GED; college degree preferred
• Must possess excellent customer service and communication skills
• Must have basic computer skills
• Familiarity with vehicle service needs and procedures
• Ability to multi-task and work under pressure
• A valid driver's license

EEOC Statement

Morris Ford provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Morris Ford complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


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