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Service Advisor

3 months ago

Woodland Hills, United States AutoNation Full time

We're AutoNation - the biggest and most renowned automotive retailer in America, and a proud member of the Fortune 150. But that's just the beginning. We're in the midst of an incredible multi-year digital transformation that's set to revolutionize the industry.

At AutoNation, we're not just interested in keeping up with the times - we're dedicated to leading the charge. We're passionate about innovation and pushing the boundaries of what's possible, all while keeping our customers, coworkers, and communities in the driver’s seat. We believe that together, we can create a brighter future for everyone.

So what do you say? Are you ready to be part of something big?

As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.

Position Overview


Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.


What Will I Do Every Day?

  • Set, confirm and prepare for appointments with customers so they can have a great service experience

  • Meet or exceed targeted sales goals & the targeted customer satisfaction index

  • Greet customers in a friendly manner when they arrive

  • Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives

  • Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle

  • Produce repair orders for customers, including cost and time estimates, with full transparency

  • Communicate frequently with technicians and parts associates to ensure timely completion of work

  • Follow up with customers on the status of their vehicle, based on how the customer wants to be informed

  • Follow up with customers to ensure satisfaction

  • Gain superior product knowledge to effectively help customers

  • Provide an exceptional customer experience to drive loyalty

 
What are the requirements for this job?

  • High school diploma or equivalent

  • Proven ability to provide an exceptional customer experience

  • Ability to set and achieve targeted goals

  • Prior sales experience preferred but not required

  • Demonstrated communication, consultative, interpersonal and organizational skills

  • The willingness to follow up with customers

  • Experience and desire to work with technology

  • Valid in-state driver’s license and an acceptable, safe driving record

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.