Call Center- Loan Processor

1 week ago


Fort Worth, United States DriveTime Full time
b>What's Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

In short, we are looking for a motivated individual to create long term solutions to help customers maintain the quality of their loan while providing excellent levels of customer service.

In long, you will:

- Provide excellent customer service to customers who need assistance in meeting their contract obligations due to unexpected financial obligations

- Contact or attempt contact with customers who are delinquent

- Collect past due payments and negotiate payment plans while maintaining positive relationship with customers

- Maintain positive working relationships with the Loan Servicing team

- Meet or exceed production goals

- Performs other related duties as assigned

The Specifics.

- High School or GED

- 2+ years of experience in collections, customer service, sales or retail industry

- Professional and persuasive communication and negotiation skills.

- Value and embrace diversity.

- Required to work a flexible schedule including evenings and Saturdays.

- Located on-site in our exciting contact center in Fort Worth, TX.


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