Express Service Advisor Mercedes-Benz

4 weeks ago

Alpharetta, United States RBM of Alpharetta Full time

RBM of Alpharetta Mercedes-Benz

Express Service Advisor

RBM of Alpharetta is a family-owned luxury car dealership with a focus on providing excellent customer service to our clients by making sure we take GREAT care of our associates.  At RBM you can expect a positive company culture with a focus on creating work/life balance for our team members.  We know that happy employees make happy customers

Employee benefits matter, so we offer a variety of company-paid and voluntary options to meet your needs.

  • Competitive total compensation package
    • Get paid EVERY FRIDAY by direct deposit
    • Paid holidays, sick time, and vacations – Start earning vacation time on your very 1st paycheck
    • Paid training and certification
    • Customer Satisfaction Bonus and Sales Spiffs
    • Dealership is closed Sundays so you can enjoy time with your family and friends
  • Insurance and retirement benefits available
    • Medical and dental coverage
    • Company contribution to Health Savings Account for eligible HDHP participants
    • Voluntary long-term and short-term disability insurance
    • $25,000 company-paid life insurance for full-time employees (additional coverage available)
    • 401(k) retirement plan with company match
  • Climate-controlled facilities with state-of-the-art equipment
  • Employee discounts for parts, vehicle service, detail/carwash services, and vehicle purchases
  • Onsite parking

If you’re just starting out in your automotive career or have years of experience with another brand, consider joining the RBM family.  We’re looking for an Entry-level Service Advisor to join our award-winning team.  Express Service Advisors and our dedicated Express Technicians focus on helping our clients with their routine maintenance and service needs.  

Essential Job Functions:

  • Actively listen to our clients and their needs, interpret body language and tone in order to exceed expectations, solve problems, and de-escalate issues.
  • Effectively communicate with service customers.  Ask questions and test drive client cars in order to provide technicians with essential information.  Accurately record maintenance and/or repairs needed. Set realistic expectations and keep clients updated with timely progress reports.
  • Complete accurate walk-arounds to record condition of client’s vehicle upon arrival to the dealership.
  • Advise customers on the care of their cars; show value in Mercedes-Benz recommended maintenance plan.  Present the need for additional work when necessary and explain the details, including the additional cost and time consideration.
  • Handle telephone inquiries regarding work in process, appointments, and general questions.  Return phone, email, and text messages promptly. 
  • Greet clients when they return to pick-up their vehicle from service.  Review work performed; explain charges and coverage.  Ensure customer satisfaction after-the-sale by responding to any issues in a timely manner and taking appropriate action.
  • Abide by company policy, departmental best practices and procedure, and perform other duties as assigned.

Requirements and Qualifications:

  • Prior to being employed, applicants for employment must participate in RBM’s normal screening process which includes: completing a full employment application; satisfactory criminal, credit and driving records checks (where applicable); in-person interviews and other inquiries.
  • High school diploma or the equivalent and authorized to work in the USA for any employer.
  • Must be insurable with a valid driver's license and clean driving record.
  • Basic communication and problem solving skills; and basic mathematical skills using American units of measure.
  • Physical demands include: constantly position body and move in order to greet clients and inspect vehicles, detect and identify vehicle issues and shop safety concerns; exert force to move/manipulate objects (up to 20lbs occasionally, 10lbs frequently); operate tools and equipment; repetitive motion
  • Work is conducted inside, outside, and in a shop environment in proximity to moving vehicles, mechanical equipment, with occasional exposure to chemicals, and moderate to loud noise levels.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RBM of Alpharetta has a diverse Drug-Free workforce and is an Equal Opportunity Employer.

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