Current jobs related to Service Center RN - Ann Arbor - Trinity Health - IHA

  • Zingerman's Mail Order Seasonal Customer Service Center Holiday Crew

    3 months ago

    Ann Arbor, United States Zingerman's Service Network, Inc. Full time

    Apply Job Type Temporary Description Mail Order Seasonal Customer Service Center Holiday Crew About Us. Zingermans Mail Order is the online and catalog shop for Zingermans. We ship great food and gifts all across America, everything from bread and Customer Service, German, Seasonal, Crew, Service, Restaurant, Retail, Customer

  • Industrial Equipment Technician

    5 days ago

    Ann Arbor, Michigan, United States Triad Service Center Full time

    Job OverviewTriad Service Center is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for the service and repair of light industrial equipment in the Ann Arbor, MI area.Key Responsibilities:Diagnose and repair light industrial equipment, including floor scrubbers, sweepers, and handicapped...

  • Direct Service Professional

    2 weeks ago

    Ann Arbor, Michigan, United States Eisenhower Center Full time

    Job SummaryEisenhower Center is seeking a dedicated Direct Service Professional to join our team at our Ann Arbor location. As a Direct Service Professional, you will play a vital role in providing support to individuals with disabilities, helping them achieve their goals and live fulfilling lives.Key ResponsibilitiesProvide person-centered care and support...

  • Early Learning Center Director

    4 weeks ago

    Ann Arbor, Michigan, United States Squiggle Room Early Learning Center Full time

    About the RoleWe are seeking a highly skilled and experienced Early Learning Center Director to join our team at Squiggle Room Early Learning Center. As a key member of our leadership team, you will be responsible for the overall administration of our early learning programs, ensuring compliance with all applicable licensing and funding regulations.Key...

  • Customer Service Test Center Administrator

    3 weeks ago

    Ann Arbor, Michigan, United States Prometric Full time

    About UsPrometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades...

  • Early Learning Center Director

    1 month ago

    Ann Arbor, Michigan, United States Squiggle Room Early Learning Center Full time

    {"title": "Site Director", "description": "Job SummaryWe are seeking a highly skilled and experienced Site Director to lead our Early Learning Center. The successful candidate will be responsible for the overall administration of developmentally appropriate early learning programs, ensuring compliance with all applicable licensing and funding regulations....

  • Contact Center Customer Advocate

    1 month ago

    Ann Arbor, United States Victory Automotive Group Customer Contact Center Full time

    Job Description: Victory Automotive Group Inc. has been recognized as one of the Top 25 ranked Privately Held Companies for 2023!Contact Center Customer AdvocateVictory Automotive Group is family owned and operated, since 1997, Victory Automotive Group has more than fifty dealerships across the United States. We provide outstanding opportunities for all...

  • Funeral Service Assistant

    1 week ago

    Ann Arbor, Michigan, United States Service Corporation International Full time

    Job SummaryAs a Funeral Service Assistant at Service Corporation International, you will play a vital role in ensuring the smooth execution of funeral services. Your responsibilities will include setting up rooms for ceremonies, copying memorial materials, greeting and escorting friends of the family, and driving family members. You will also assist with the...

  • Customer Service Representative

    1 month ago

    Ann Arbor, Michigan, United States Victory Automotive Group Customer Contact Center Full time

    Job Title: Call Center Lead RepresentativeVictory Automotive Group is seeking a highly skilled and motivated Call Center Lead Representative to join our Corporate Call Center team. As a Call Center Lead Representative, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring a positive experience for our...

  • Early Learning Center Director

    2 months ago

    Ann Arbor, United States Squiggle Room Early Learning Center Full time $40,000 - $60,000

    New Location Opening Soon! Qualifications:Bachelor’s Degree or higher in Early Childhood Education, Child Development, Education, Recreation or a related field with a minimum of 24 semester hours related to early childhood education or child development and 9 semester hours in administration, leadership, or management.Minimum of 3 - 5 years in an early...

  • Customer Service Representative

    2 weeks ago

    Ann Arbor, Michigan, United States Victory Automotive Group Customer Contact Center Full time

    Job DescriptionVictory Automotive Group is seeking a highly motivated and customer-focused individual to join our Contact Center team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients via phone, email, and text message.Responsibilities:Manage inbound and...

  • Banking Center Director

    2 weeks ago

    Ann Arbor, Michigan, United States Old National Bank Full time

    Banking Center Manager RoleAs a Banking Center Manager at Old National Bank, you will be responsible for the administration and efficient operation of the banking center, including branch profit and loss, successful execution of the sales process, client satisfaction and retention, and implementation and compliance with all operational standards, legal and...

  • Center Store Manager

    1 month ago

    Ann Arbor, Michigan, United States Busch's Inc. Full time

    Job Title: Center Store ManagerWe are seeking a highly motivated and experienced Center Store Manager to join our team at Busch's Inc. in Southeast Michigan. As a Center Store Manager, you will be responsible for leading a team of associates in the grocery department, ensuring excellent customer service, and driving sales and profitability.Key...

  • Nurse Coordinator

    2 weeks ago

    Ann Arbor, Michigan, United States University of Michigan Full time

    Job Title: Registered Nurse - Transplant CenterMichigan Medicine is seeking a highly skilled and compassionate Registered Nurse to join our Transplant Center team. As a key member of our nursing staff, you will play a vital role in providing exceptional patient care and contributing to the success of our transplant program.Responsibilities:Provide direct...

  • Call Center Operator

    3 weeks ago

    Ann Arbor, United States Trinity Health Full time

    Employment Type: Full timeShift:Description: This position is 100% onsite; there is no option to work remotely. A Call Center Operator may be the first line of communication for Trinity Health System's consumers and patients. Working in a call center environment, Call Center Operators take inbound calls as well as initiate outbound calls, offering...

  • Call Center Representative

    2 weeks ago

    Ann Arbor, Michigan, United States Trinity Health Full time

    Job Summary:We are seeking a highly skilled and compassionate Call Center Representative to join our team at Trinity Health. As a key member of our Call Center team, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers. Your primary focus will be on answering incoming calls, assessing the urgency...

  • Data Center Engineer

    3 weeks ago

    Ann Arbor, United States TEKsystems co Allegis Group Full time

    TEKsystems has a client that has a large amount of tape drives that must be decommissioned while they are in the midst of consolidating their existing IT data center. They do not have the bandwidth with existing team members to decommission these tapes so they are looking to hire in a data center engineer to help with this initiative. Since there are several...

  • Call Center Representative

    5 days ago

    Ann Arbor, Michigan, United States Trinity Health Full time

    Job Summary: We are seeking a highly skilled Call Center Representative to join our team at Trinity Health. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients, families, and healthcare providers.Key Responsibilities:Answering Calls: Respond to incoming calls in a timely and professional...

  • Call Center Representative

    3 months ago

    Ann Arbor, United States IHA St. Joe's Medical Group Full time

    Answers incoming calls, assesses the urgency of the call, appropriately triages and directs urgent calls according to established procedures to ensure optimal quality patient care. Schedules patient appointments, communicates and coordinates scheduli Call Center, Representative, Patient Care, Customer Service, Operations, Patient Services, Technology,...

  • Call Center Operations Manager

    2 weeks ago

    Ann Arbor, Michigan, United States Trinity Health Full time

    Job SummaryThis leadership role is responsible for overseeing the day-to-day operations of the Call Center, ensuring efficient, fiscally responsible, and customer-responsive center operations. The successful candidate will provide leadership in establishing and achieving operational goals, supervise and develop call center staff, and maintain outstanding...

Service Center RN

2 months ago

Ann Arbor, United States Trinity Health - IHA Full time
POSITION DESCRIPTION:

Provides professional nursing care for patients following established standards and practices, which can include triage (telephone and walk-in visits), and care needs that transpire between office visits. Demonstrates professional clinical leadership and oversight within the scope of the RN role.

ESSENTIAL JOB FUNCTIONS:

The following job functions may not be the responsibility of all RN’s. Some RN’s will be assigned work that has more focused responsibilities (example: prior authorizations or indirect work supporting a provider inbox.)

Responsible for efficiently triaging patient needs via telephone and during visits according to IHA's Policies and Protocols.
Documents clinical findings in a clear and concise manner according to IHA Policy.
Utilizes critical thinking skills within the scope of licensure to appropriately assess patient needs and involves providers as appropriate.
Enters orders (medication, laboratory, radiology, referrals) according to provider direction and as per state, local and professional guidelines.
Follows clinical and nursing protocols as applicable.
Schedules patient appointments as applicable.
Encourages patient portal usage and supports where needed.
Provides scope-appropriate nursing education during all patient interactions.
Consults with providers and other extended care team members (Care Management, Embedded Pharmacy, Behavioral Health and Nutrition) and external case managers as appropriate to effectively ensure quality patient care.
Supports physician and advanced practice providers with indirect work according to protocol. This includes and is not limited to test results/orders management.
Assesses patients for gaps in care for preventative and disease management needs.
Ensures patient medication list is accurate, completes medication reconciliation and processes refill requests per protocol.
Works with the entire care team to co-manage indirect patient work according to Standard Work Instructions.
Collaborates with insurance, DME, home care and all other care partners to ensure patient needs are met.
Reviews patient medical history to identify supporting documentation relevant to ordered services and procedures to assist with or complete prior authorization process.
Assists patients with resources for any social influences of health needs.
Participates in process improvement projects within the office/department.
Serves as a resource to clinical office/department staff within scope of RN role; may direct the work of LPN and Medical Assistant staff as needed and appropriate based on role/scope.
May perform clinical support tasks as outlined on the Clinical Support Staff Scope of Practice document.
Supports other offices, attends required meetings and training, and participates in committees as requested.
Attends weekly patient care meetings and attends daily huddles as applicable.
Assumes additional duties as required.

ORGANIZATIONAL EXPECTATIONS:

Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the IHA CARES mission and core values statement
Must be able to work effectively as a member of the clinical care team.
Successfully completes IHA’s “The Customer” training and adheres to IHA’s standard of promptly providing a high level of service and respect to internal or external customers.
Maintains knowledge of and complies with IHA standards, policies and procedures, including IHA’s Employee Handbook.
Maintains complete knowledge of office services and in the use of all relevant office equipment, computer and manual systems.
Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines.
Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences.
Uses resources efficiently.
If applicable, responsible for ongoing professional development – maintains appropriate licensure and continuing education credentials, participates in available learning opportunities.

MEASURED BY:

Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.

ESSENTIAL QUALIFICATIONS:

EDUCATION: Graduate of an accredited Registered Nurse program.

CREDENTIALS/LICENSURE: Valid, unrestricted RN license in the State of Michigan. Valid CPR certification.

MINIMUM EXPERIENCE: 1-2 years of clinical experience in a medical or physician office preferred. Previous nursing experience not required.

POSITION REQUIREMENTS (ABILITIES & SKILLS):

Demonstrated competency in obtaining accurate patient vital statistics (height, weight, blood pressure, temperature, etc.) and patient health history.
Must have basic knowledge and understanding as to the relevance of patient vital statistics to the patients’ health history.
Proficient/knowledgeable in medical terminology.
Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, email, e-learning, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job.
Excellent communication skills in both written and verbal forms, including proper phone etiquette.
Ability to work collaboratively in a team-oriented environment; courteous and friendly demeanor.
Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, vendors, family members, outside customers and community groups.
Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.
Good organizational and time management skills to effectively juggle multiple priorities, time constraints and ever-changing medical situations.
Ability to exercise sound judgement and problem-solving skills.
Ability to perform mathematical calculations needed during the course of performing basic job duties, i.e.: calculating proper dosages for immunizations.
Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.
Ability to handle patient and organizational information in a confidential manner.
Ability to travel to other office/practice sites and meeting and training locations.
Successful completion of IHA competency-based program within introductory and training period.

MINIMUM PHYSICAL EXPECTATIONS:

Physical activity that often requires keyboarding, phone work and charting.
Physical activity that often requires time working on a computer.
Physical activity that often requires lifting over 50 lbs.
Physical activity that sometimes requires handling and lifting patients, transferring patients to gurney using slide board, assisting patients with dressing/undressing, transferring patients to wheelchair using gaitbelt, walking, bending, stooping, reaching, climbing, kneeling and/or twisting.
Physical activity that sometimes requires lifting, pushing and/or pulling up to 100 lbs.
Specific vision abilities required include close vision, depth perception, color vision, peripheral vision and the ability to adjust and focus.
Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.

MINIMUM ENVIRONMENTAL EXPECTATIONS:

This job operates in a medical facility and requires regular walking to various locations around the hospital/clinic. Employees will be working where there is patient care equipment. Hazardous materials, including bloodborne pathogens and bodily fluids are also present. Exposure to sharps, x-rays, patients' conditions and some unpleasant sights, smells and contagious diseases are possible. This position requires significant interaction with people (many of whom are scared, hurt and/or ill) which can be stressful and result in competing priorities.

Location: Central · Service Center - Primary Care
Schedule: Full Time, 32