Customer Experience Guide
2 weeks ago
DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.
You can find DriveTime's tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you're located, if you've got DRIVE and you're looking to make an impact, we'd love for you to make a difference with us
That's Nice, But What's the Job?
Responsibilities of the Job (Or Better Known as, Your Next Destination)
Pay: $55,000 / year + monthly bonus
Responsible for being fully involved in sales and customer experience activities in-store. Performs various detailed tasks throughout the dealership such as preparing titles, loan documents and taking down payments. Takes customers on test drives, demonstrating vehicle features.
- Is fully involved in all forms of communication and paperwork prior to a customer visit as well as in-person to provide solutions and complete the purchase.
- Partner with Managers and other Customer Experience Guides to delegate tasks and responsibilities, meeting customer and company needs.
- Understands and executes all administrative responsibilities including but not limited to deal documentation, underwriting, cash handling, inventory management, and meeting company provided expectations.
- Understands and executes company directives, initiatives, and expectations.
- Making phone calls, scheduling appointments, answering questions and educating potential customers about their options.
- Collaborating with team members to reach sales targets.
- Opening/closing the dealership when needed.
Knowledge, Skills and Abilities (The Good Stuff)
- Professional and persuasive communication skills; must have the ability to ask for the sale and handle customer requests.
- At times to work a flexible schedule including mornings, evenings and Saturdays.
- Understanding the characteristics, features, and capabilities of all vehicles, and providing customers with detailed information.
- Must execute the highestattention to detailwhen assisting with the sale processes.
- Must practice strict discretion when dealing with sensitive information and account information.
- Must be comfortable operating and parking vehicles on and off the lot.
- Must be able to work autonomously and take ownership on assigned tasks.
- Must assure the highest level of customer experience and satisfaction.
Requirements (a.k.a. What You Need to Get the Job Done)
- High School Diploma or GED required.
- 3+ years of related work experience such as customer service, sales, or retail industry.
- Valid driver's license and acceptable driving record for the previous 3 years.
- Bilingual (Spanish) is highly preferred.
- Ability to pass a drug test and a background check.
So What About the Perks? Perks matter
- Medical, dental, and vision, oh my DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
- But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
- Growth Opportunities. You grow, I grow, we all grow But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
- Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
- Wellness Program. Health is wealth This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities
- Gratitude is Green. We offer competitive pay across the organization, because, well... money matters
- Consistent Work Schedule. We are strong believers in work/life balance. We're closed on Sundays to give our employees valued time with family and friends.
- Teamwork, Makes the Dream Work. Be part of a winning team and get winning results. Monthly bonus share, sales contests, and other perks to recognize a job well done.
- World Class Training and Development. Starting as a Customer Sales Guide, you can quickly certify on higher levels and prepare for the next role with our manager training programs.
- Paid Time Off & Paid Holidays. Not just lip service: we work hard, to play hard.
Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment
-
Customer Experience Guide
2 weeks ago
Lakewood, United States DriveTime Full timeWhat's Under the HoodDriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms...
-
Bilingual Customer Sales Guide
2 weeks ago
Lakewood, United States DriveTime Full timeWhat's Under the HoodDriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms...
-
Bilingual Customer Sales Guide
2 weeks ago
Lakewood, United States DriveTime Full timeWhat's Under the HoodDriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms...
-
Bilingual Customer Sales Guide
1 week ago
Lakewood, United States DriveTime Full timeWhat's Under the HoodDriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms...
-
Bilingual Customer Sales Guide
3 weeks ago
Lakewood, United States DriveTime Full timeWhat's Under the HoodDriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms...
-
Bilingual Customer Sales Guide
3 weeks ago
Lakewood, United States DriveTime Full timeWhat's Under the HoodDriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms...
-
Bilingual Customer Sales Guide
3 weeks ago
Lakewood, United States DriveTime Full timeWhat's Under the HoodDriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms...
-
Customer Sales Guide
3 weeks ago
Lakewood, United States DriveTime Full timeWhat's Under the HoodDriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms...
-
Customer Experience Specialist
4 weeks ago
Lakewood, United States Dennis Sullivan - State Farm Agent Full timeAbout Our AgencyWe are a growing agency with a passion to make a difference in the lives of others and better the community. Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.Job SummaryWe are seeking a highly motivated and customer-centric individual to join our team as a State Farm Agent...
-
Customer Sales Guide
1 month ago
11000 W Colfax Ave Lakewood, CO 80215, United States DriveTime Full timeWhat's Under the HoodDriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms...
-
Bilingual Customer Sales Guide
3 weeks ago
Lakewood, CO, United States DriveTime Full timeWhat's Under the HoodDriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms...
-
Customer Experience Coordinator
4 weeks ago
Lakewood, United States Marshalls Full timeCustomer Experience CoordinatorAt Marshalls, we're committed to delivering exceptional customer experiences. As a Customer Experience Coordinator, you'll play a key role in achieving this goal.Key Responsibilities:Model and promote established customer experience practices to internal and external customers.Support and embody a positive store culture through...
-
Customer Experience Specialist
2 hours ago
Lakewood, California, United States JOANN Stores Full timeJob SummaryThe Customer Experience Specialist is responsible for delivering a premium customer experience by inspiring creativity within our customers and making JOANN their happy place. This role drives sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Customer Experience Specialist will also assist the...
-
Customer Experience Specialist
1 month ago
Lakewood, United States JOANN Stores Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Key Holder at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and contributing to the overall success of our store.Key ResponsibilitiesCustomer Service: Provide outstanding customer service...
-
Bilingual Customer Sales Guide
2 weeks ago
11000 W Colfax Ave Lakewood, CO 80215, United States DriveTime Full timeWhat's Under the HoodDriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms...
-
Customer Experience Ambassador
17 hours ago
Lakewood, United States JOANN Stores Full timeJob SummaryThe Customer Experience Ambassador is responsible for delivering exceptional customer service and driving sales through advanced product knowledge and innovative merchandising. Key responsibilities include greeting customers, using the F.A.S.T. service model, and processing transactions at the cutting counter and cash register. The ideal candidate...
-
Bilingual Customer Sales Guide
3 weeks ago
11000 W Colfax Ave Lakewood, CO 80215, United States DriveTime Full timeWhat's Under the HoodDriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms...
-
Retail Customer Experience Manager
3 weeks ago
Lakewood, United States T.J. Maxx Full timeT.J. Maxx - Customer Experience CoordinatorAbout the RoleAs a Customer Experience Coordinator at T.J. Maxx, you will be responsible for promoting an excellent customer experience. You will oversee a team of Associates at the front of the store, train and coach them on personalizing the customer experience while promoting loyalty programs, address customer...
-
Retail Customer Experience Coordinator
4 weeks ago
Lakewood, United States T.J. Maxx Full timeT.J. Maxx Store Manager Job DescriptionAs a Store Manager at T.J. Maxx, you will be responsible for creating an exceptional customer experience. Your key responsibilities will include:Overseeing a team of Associates to ensure excellent customer serviceTraining and coaching Associates on personalizing the customer experience and promoting loyalty...
-
Retail Customer Experience Coordinator
4 weeks ago
Lakewood, United States TJ Maxx Full timeJob SummaryWe are seeking a highly motivated and customer-focused Retail Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our store team, you will be responsible for promoting an excellent customer experience and leading a team of Associates to ensure prompt, courteous customer service and promotion of loyalty programs.Key...
