Customer Experience Ambassador

15 hours ago


Lakewood, United States JOANN Stores Full time
Job Summary

The Customer Experience Ambassador is responsible for delivering exceptional customer service and driving sales through advanced product knowledge and innovative merchandising. Key responsibilities include greeting customers, using the F.A.S.T. service model, and processing transactions at the cutting counter and cash register. The ideal candidate will have a strong ability to work independently and as part of a team, with excellent communication and problem-solving skills.

Responsibilities
  • Greets every customer and uses the F.A.S.T. service model to meet their needs
  • Asks open-ended questions to learn about customers' project needs and escorts them to the desired product
  • Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner
  • Lifts boxes from the truck and receiving area, places and arranges items on shelves and racks
  • Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail
  • Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes
Requirements
  • Minimum - High School Diploma or equivalent
  • Minimum - 1+ years of supervisory experience in a customer-centric environment
  • Ability to work independently and as part of a team
  • Excellent communication and problem-solving skills

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