Customer Experience Specialist

7 days ago


Lakewood, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Key Holder at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and contributing to the overall success of our store.

Key Responsibilities
  • Customer Service: Provide outstanding customer service by greeting every customer, using the F.A.S.T. service model, and engaging in friendly conversation about their projects.
  • Sales and Merchandising: Process customer transactions efficiently, lift and arrange merchandise, and maintain a high level of productivity and attention to detail.
  • Store Operations: Assist with opening and closing the store, ensure compliance with company policies, and participate in store activities such as Education Classes and Custom Framing.
  • Team Collaboration: Work closely with Store Management to identify key tasks, delegate responsibilities, and collaborate with team members on projects.
Requirements
  • Education: High School Diploma or equivalent
  • Experience: 1+ years of supervisory experience in a customer-centric environment
  • Availability: Part-time status requires open availability, including days, evenings, weekends, and holidays
What We Offer
  • Competitive Pay: $15.00-$23.25 per hour
  • Benefits: Medical, Dental, and Vision benefit plans, Company-paid life insurance, and Paid Time Off
  • Professional Development: Tuition Reimbursement and Team Member Discount


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