Head Housekeeper
6 days ago
Employment type: Full time.
Pay rate: $15/hour
Guaranteed bonus is offered.
Scope of work: Maintain cleanliness all over hotels rooms and common areas.
Reporting to: General Manager
Supervision exercised: Housekeeping department / Laundry / Utilities / Exteriors
Duties and Responsibilities:
Duties include, but are not limited to the following:
- Jointly with GM interviews, hires, trains, directs, and counsels housekeeping, laundry and utility staff.
- Plans and reviews work schedules with GM for rooms, laundry & utilities based on occupancy.
- Conducts daily short briefing/huddle meeting to Housekeeping, laundry & utility associates.
- Schedules, distributes and delegates daily work to Housekeepers, Laundry and utility associates.
- Supervises the daily work activities of Housekeeping, laundry & utility associates and checks the completion of assignments, making sure that no rooms are rolled-over except with management and ownership approval.
- Maintains 30 minutes cleaning time per check out room. Exceptions to be communicated with Management.
- Helps in making rooms and/or stay over rooms to improve MPR.
- For utilities, makes sure that the areas "difficult to reach" are checked and consistently cleaned.
- Maintains the hotel general appearance in all areas, makes sure that spots are removed instantly and trains HK staff how to removes spots and stains.
- Monitors the housekeeping, laundry & utility times, standards and labor on daily basis, making sure that the CPR is within budget.
- Maintains consistency according to the brand standards in all guest rooms & common areas.
- Makes daily rooms' inspection of all rooms. Reports and follows-up items in need of repair to Maintenance, Front Desk and GM.
- Makes accurate inventories for linen, terry, room supplies, cleaning supplies according to the company standards. Submits orders as needed to the GM.
- Organizes consistent deep cleaning for guest rooms and all common areas according to the brand and the company standards: Meeting room / Fitness Center / Pool / Business Center / Guest Laundry / Public Toilets.
- Performs laundry duties as and when required.
- Updates and keeps control on all daily housekeeping reports and communicates with Front Desk for accurate system update.
- Supervises the common areas' cleaning, making sure that the hotel is always in the best clean and hygienic condition.
- Ensures that all Housekeeping carts are in clean and organized condition and restocked for the next day.
- Ensures that the hotel equipment "vacuum cleaners" are always maintained in a clean and working condition. Keeps records and share them with GM and Maintenance.
- Performs simple maintenance tasks like reprograming locks.
- Communicates with the Chemical supplier for updates and necessary training.
- Develops potential associates who are showing interest to develop for future promotions.
- Manages budget for Housekeeping department making sure that costs & CPR are within the plan. Keeps records for expenses.
- Reviews Medallia scores and share with Housekeeping associates, takes corrective measures as and when required.
- Maintains Medallia cleanliness scores up to the objectives set by the company.
- Cooperates and coordinates with the hotel management and complies to management instructions as it is representing ownership.
- Complies with the company Fire, Safety and security policies.
- Performs other duties as assigned by management.
- Leads by example and maintains professional business relations with all associates.
- Successful recent work experience in hotels or a field related to this position.
- Proven computer and communication skills.
- Valid driving license.
- Leadership and supervisory skills, able to lead by example.
- Possesses basic math and budgeting skills.
- Physical ability to perform housekeeping duties.
- Professional business appearance.
- Excellent guest contact skills.
- Basic admin skills.
- Required to demonstrate and practice minimum courtesy standards while interacting with colleagues and guests.
The above job description can be altered from time to time according to the job requirements.
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