Call Center Representative

2 weeks ago

Pasadena, United States Waterworks Aquatics Full time

Make a difference today

We're hiring PART-TIME/FULL-TIME CALL CENTER REPRESENTATIVES

Are you an empathetic person who has a passion for helping others? Are you enthusiastic 'people-person'? Are you confident and adaptable person who can close the deal? You're on luck We are looking for exceptional call center representatives that can register new customers and provide memorable experience to our existing customers over the phone.

A Little About Us... Waterworks Aquatics is a premier swims school with 39 locations across California and Colorado. We teach children ages 3 months through adult how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique.

Job Description: As a Call Center Representative, you will be the first point of contact for the majority of our families at Waterworks Aquatics. You are entrusted with providing a warm and memorable experience to all of our customers. You will also be responsible for closing the deal by registering new families over the phone. There will be NO cold calling required for this position. We interact with families who are already interested in our services.

Primary Responsibilities:

Ability to create relationships with new and existing families that lead to loyalty and customer retention.

Convert leads into new customer registrations.

Answer all incoming calls from customers and take appropriate action for each call.

Follow and implement call flow scripts and disclosures on all calls.

Encourage customers to purchase swim lesson packages by using a prepared script to reference important parts of what the company offers.

Work effectively in a team environment to support achievement of lesson registration goals.

Maintain high customer satisfaction ratings based on explicit criteria set by the company.

Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution.

Recommend additional services to customers by understanding their needs.

Assist with outgoing call projects by deadline given.

Actively participate in and pass various continual training and role play assignments by the deadline given.

Provide effective rebuttals to customers who are looking to release their lesson schedule.

General Qualifications:

High School Diploma or Equivalent

Must have a minimum of two years of customer service experience or one year of call center experience.

Prior telephone sales experience preferred.

Proficient in word and excel.

Proficient in typing; at least 40 WPM.

Must be open to working at least one weekend day and weekday evenings.

Ability to "close the deal" and acquire new families.

Ability to multi-task, prioritize, and manage time effectively.

Open to coaching and training to increase customer acquisition performance.

Must have strong communication skills over the phone.

Must be able to showcase the ability to actively listen.

Must have the ability to adapt and respond to different types if personalities over the phone.

Must always remain professional and courteous with customers.

Ability to handle a high number of incoming calls.

A Few Other Things We Look At:

People with a positive mindset who are fantastic team players.

Someone who is confident, adaptable, ambitious and an achiever.

People who are committed and reliable.

Individuals who are open to receiving feedback and are always willing to learn.

Someone who is respectful, outgoing and motivated.

Join Our Team ... Here's Why:

Get paid well for doing something fun Competitive compensation because we like to reward hard work.

Advancement opportunities. We are constantly looking for strong individuals to join our leadership team

Flexible work schedules. We know you might have other time commitments like school or another job. We'll make it work.

Additional benefits. We offer our part-time employees a benefit package that includes dental, vision, disability, 401K and sick pay.

We also offer team appreciation days and other really cool events. And of course, free food throughout the year. Who doesn't like that?

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