Area Manager

3 weeks ago

New London, United States ServiceMaster Full time

Ready to grow fast?

Change happens. Growth follows.

Life moves fast inside ServiceMaster Brands, which means agility and flexibility are required daily. In return, time with our team is an accelerator for your work experience. You'll have the chance to stretch in ways you haven't at other stops in your career, adding multiple skills to your portfolio. The advantage? You.

What We Offer:

  • Medical, Dental, and Vision benefits
  • 401(k) match
  • Paid time off, including paid holidays
  • Career growth and advancement
Area Manager (Mid-Atlantic)

Leadership. Responsibility. Passion. Area Managers are responsible for supervising the operations of an entire Aftermath (a ServiceMaster Brands company) area and have the opportunity to make a true impact on our organization. You'll oversee approximately 10-12 locations ($10-15M in revenue) while leading employees and driving sales growth for one of the fastest-growing biohazard remediation companies.

What you will do :

  1. Identify address, & resolve performance issues through action plans & corrective action
  2. Plan and conduct regularly scheduled meetings & visits with direct employees.
  3. Ensure the safety of employees & customers
  4. Ensure employees are trained in and follow EHS (Employee Health & Safety) Guidelines
  5. Attain revenue goals consistently
  6. Ensure area staffing, scheduling, and availability so Dispatch can fluidly set appointments
  7. Ensure project work plan, progress, complicating factors, & deviations from the work plan are all noted accurately & timely in the portal in a professional & fact-based method
  8. Address & resolve customer service complaints
  9. Manage and achieve area payroll budget
  10. Ensure all pay & billing related information is passed along to the proper Central Operations department
  11. Ensure training & development of staff to retain a motivated, professional workforce.
  12. Review and analyze shop inventory procedures, cycle counts, & levels to ensure every truck is properly stocked & ready to work
  13. Review and analyze the competitive landscape within the area and keep leadership informed of Aftermath's competitive pricing position.
  14. Collaborate with Divisional Director & Marketing teams for lead generation performance


What you will bring:
  • Must have at least 3-5 years of relevant operations management experience including but not limited to:
    • People Management
    • Multiple Site Management
    • P&L management
  • Exceptional skills in attention to detail, time management, project management, and organizational abilities
  • Prior experience that demonstrates a strong work ethic and ability to multi-task
  • Strong communication skills, and the ability to build rapport and establish effective relationships.
  • Proficient with Microsoft Office Applications
  • Background in construction, demolition, restoration, or experience using hand or power tools a plus
  • Bachelor's Degree from an accredited college or university.
  • We will consider a significant work history of leadership or military service to offset degree requirements.
  • Ability to travel outside the home market roughly 50-75% of the time and be responsive during non-traditional work hours as required.


Compensation Details:
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At ServiceMaster, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $100,000 to $150,000 annually plus bonus.

About Aftermath®

With over 60 regional offices and over 100 mobile units located across the country, Aftermath Services is the nation's largest biohazard remediation and trauma cleanup company. For over 25 years, Aftermath has provided professional and compassionate services to more than 35,000 families, communities, and businesses after traumatic events. More than 250 experienced crime scene cleanup professionals are dedicated to lifting the burden of cleanup from those who are grieving after tragedies like suicides, homicides, unattended deaths, infectious disease outbreaks, accidents, or other biohazard situations by providing emergency rapid response 24/7/365. Visit www.aftermath.com to learn more.

About ServiceMaster Brands

ServiceMaster® Brands® is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, Aftermath Services®, Indoor Science.

While each brand maintains a distinct identity, we share a commitment to our mission of Making Everyday Heroes More Heroic™. From our franchisee experience to career development to our community outreach efforts, our values - We Serve, We Care, We Deliver, We Do - guide us.

Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders-they love to create, lead, and see their plans come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute. Life inside our company is the opportunity to do the best work of your career.

ServiceMaster Brands is headquartered in Atlanta, Georgia.

Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.

It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.

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