Area Manager

3 weeks ago

New Orleans, United States PJ's Coffee Full time

Area Manager

Position Overview:

As the Area Manager, you will play a crucial role in overseeing the operations of multiple coffee shop locations within our franchise. Your primary focus will be on ensuring each store's success through effective leadership, strategic planning, and a strong emphasis on customer service. This role requires a proven track record in multi-store management, a passion for the coffee industry, and a dedication to delivering outstanding customer experiences. You will report directly to the Director of Operations and will manage a team of roughly 60 employees.

Responsibilities:

  • Multi-Store Management: Oversee the day-to-day operations of 4 coffee shop locations, ensuring consistency in service, product quality, and brand standards.
  • Team Leadership: Provide leadership and guidance to store managers and staff, fostering a positive and collaborative working environment. Conduct regular performance reviews and implement training programs to enhance team skills.
  • Operational Excellence: Implement and enforce operational procedures, policies, and standards to maximize efficiency and profitability across all locations.
  • Customer Service Focus: Uphold a strong commitment to delivering excellent customer service. Monitor and address customer feedback, ensuring a positive and memorable experience for every guest.
  • Financial Management: Work closely with store managers to meet financial targets, control costs, and drive sales growth. Analyze financial reports and implement strategies to improve store performance.
  • Community Engagement: Develop and maintain relationships with the local community to enhance the franchise's presence and contribute to the overall success of each location.
Qualifications:
  • Proven experience in multi-store management, preferably within the food and beverage industry.
  • Strong leadership and team-building skills with a track record of developing high-performing teams.
  • Exceptional customer service mindset and the ability to instill this culture in all team members.
  • Excellent analytical and problem-solving abilities, with a focus on achieving financial targets.
  • Effective communication and interpersonal skills.
  • Flexibility to travel between locations as needed.
  • ServSafe Certification.
  • If you are a passionate and experienced leader with a love for coffee and a dedication to customer service, we invite you to apply for the Area Manager position. Please submit your resume and a cover letter detailing your relevant experience and why you would be an ideal fit for our team to Melissalambertb@gmail.com
Benefits:
  • 401(k)
  • Paid Time Off.
  • Group Cell phone benefit.
  • Food and Beverage Benefit
  • Health Coverage
  • Dental Coverage
  • Vision Coverage

Pay Range: $20.00-26.00 Hourly.

PJ's Coffee of New Orleans was founded in 1978 by Phyllis Jordan, a pioneer in the coffee industry who embraced high-quality beans, superior roasting methods, and a pure passion for the art of coffee making. Today, PJ's Coffee is recognized for harvesting, roasting,and personally crafting gourmet drinks using only the top 1% of Arabica beans and delicious organic tea. In addition, our selection of fresh breakfast pastries and hot breakfast sandwiches makes for the perfect beverage pairing.

PJ's Coffee carries a complete line of espresso-based beverages, flavored coffee, and award-winning Original Cold BrewTM Iced Coffee. PJ's Coffee is committed to bringing our customers the freshest coffee possible, while developing programs to ensure quality of life is improved through community initiatives and by supporting local school programs.

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