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Customer Service Rep

2 months ago

Middletown, United States Exela Enterprise Solutions Full time

Minimum Qualifications:

Candidate must have knowledge of mailroom operations.

18 Years of Age or Older

High School Diploma or GED

Ability to use a personal computer.

Physical Requirements:

The work schedule generally consists of 40 hours per week, which may include on-call status,

evenings, and/or weekends.

Ability to lift 20 to 50-pound containers.

Prior Helpful Experience May Include:

Mail Clerical Assistant, Mail Handler, Document Sorter, etc.

Pay Disclosure:

"The pay for this position starts at $13.00 to #15.00 per hour; however, base pay offered may vary

depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as

part of the compensation package, in addition to a full range of medical, financial, and other benefits, dependent on the position offered.

Job Summary: Mail Clerk requires to Standing for long periods to process outgoing mail and sorting incoming mail. Stack mail and packages safely for transport. Maintain good rapport with clients and coworkers. Adhere to conduct, attendance, punctuality and appearance standards and safety protocols.

Essential Functions & Responsibilities:

Receives, sorts, picks up, and process courier items, interoffice mail, magazines, and all

classes of United States Postal Services (USPS) mail.

Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).

Researches and routes unidentified and generic mail.

Coordinates, stages, and transports bulk mail items.

Receives, logs, delivers and tracks messenger items.

Coordinates and processes customized packaging and other customer special requests.

Follows all processes established in the client standard operating procedures (SOPAs).

Monitors packages for hazardous and suspicious materials.

Follows established customer inquiry processes and responds to customer needs and requests.

Promptly informs supervisor of potential problems or customer concerns.

Maintains accurate records of customer inquiries and fulfillment of requests.

Maintains delivery lists and mail cart folders with updated names and locations.

Performs other duties as assigned.

Key Skills:

Responsible for preparing and scanning a variety of customer documents. This includes the tasks of

arranging documents in prescribed order and format, inserting targets at customer request, and

repairing documents as needed.

Scans documents on a variety of scanning equipment including microfilming cameras.

Verifies input data to ensure accuracy of completed work, scans and edits work for errors during

processing.