ServiceNow Architect

Description Capgemini Government Solutions is seeking an experienced and skilled ServiceNow Architect. This fully remote position requires a candidate with expertise in designing, implementing, and optimizing ServiceNow solutions to support the division's IT modernization efforts. The ideal candidate will have extensive experience in ServiceNow architecture, integration, and custom development, along with a strong background in leveraging ServiceNow to streamline processes, enhance productivity, and improve service delivery. Key Responsibilities Design, implement, and optimize ServiceNow solutions to meet the Department of State ADD's business needs. Lead the end-to-end architecture of ServiceNow implementations, ensuring alignment with client requirements and best practices. Collaborate with cross-functional teams to define and translate business requirements into technical specifications. Provide expertise in customizing ServiceNow applications and modules such as ITSM, ITOM, HRSD, and Security Operations. Integrate ServiceNow with external systems and third-party tools, ensuring seamless data flow and robust security. Develop and implement strategies for data migration, workflow automation, and performance tuning. Ensure that ServiceNow solutions meet the highest standards of reliability, scalability, and security. Lead code reviews, quality assurance testing, and deployment planning for ServiceNow updates and new features. Serve as a technical lead and mentor for other developers, guiding the team in ServiceNow development and best practices. Produce detailed technical documentation for system designs, configurations, and integration processes. Troubleshoot and resolve technical issues related to ServiceNow functionality and performance. Stay up-to-date with ServiceNow updates and new features and continuously recommend improvements to the system. Work closely with the DOS ADD team to ensure that solutions align with strategic goals and IT modernization initiatives. Qualifications Experience: 5+ years of experience as a ServiceNow Architect or similar role. Proven experience with ServiceNow implementations, including modules like ITSM, ITOM, HRSD, and Security Operations. Expertise in ServiceNow integrations with external systems and third-party applications. Strong understanding of ServiceNow data models, workflows, and scripting (JavaScript, REST APIs). Experience with ServiceNow upgrades, custom development, and troubleshooting. Technical Skills: ServiceNow Certified System Administrator (CSA). Familiarity with ServiceNow's ITOM capabilities, Service Catalog, and Reporting. Proficiency in JavaScript, HTML, CSS, and web technologies for custom development within ServiceNow. Experience with Cloud platforms (AWS, Azure) and DevOps tools (Jira, Jenkins, GitHub) is a plus. Knowledge of data security practices and integration security protocols. Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience. Clearance: Must possess or be able to obtain a Secret clearance. Additional Skills and Competencies ServiceNow Certified Application Developer (CAD) or similar certifications preferred. Excellent communication skills with the ability to interact with both technical and non-technical stakeholders. Strong problem-solving skills and the ability to develop innovative solutions to complex technical challenges. Experience with Agile and DevOps methodologies. Self-motivated, proactive, and able to work independently in a fully remote environment. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion. Get The Future You Want | www.capgemini.com Disclaimer All qualified applicants will be considered for employment based on their skills, and merit. Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $155k - $175k. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr