Customer Relations Specialist

3 weeks ago

Smith Center, United States Midwest Family Health Full time
Join our Team in Smith Center

Customer Relations Specialist

Reports to Store Manager/ Pharmacists In Charge

Result Statement To support the Midwest Family Health team, with designated duties and responsibilities resulting in proactive approaches as well as engaged and well-trained teams thriving in a culture adherent to the company mission, vision, and values

Experience Pharmacy, retail sales and/or customer service experience preferred

Other Requirements Valid Driver's License required, Dependable vehicle

Requirements

Expectations
  • Promote and adhere to the mission, vision and values of Midwest Family Health
  • Honest, loyal and trustworthy
  • Friendly and energetic personality
  • Ability to handle multiple tasks within prescribed timeframes efficiently and effectively
  • Ability to take initiative to fulfill the duties and responsibilities of position
  • Must be detail-oriented and able to maintain an organized workflow
  • Must be committed to close follow-up and timely completion of all assigned tasks
  • Possess advanced computer and data input skills
  • Skilled in operation of basic office equipment such as copier, fax, and telephone
  • Skilled in use of Microsoft Office, especially Excel and Word, software
  • Ability to become skilled in use of Pioneer Rx software
  • Must be able to communicate and work well with pharmacists, RRTs, RNs, health care professionals, patients, peers and superiors in a cordial and professional manner
  • Ability to use cash register and 10-key calculator with accuracy and efficiency
  • Excellent math and verbal skills
  • Ability to sit and/or stand for long periods of time
  • Ability to climb stepladders, bend, twist and maneuver in tight spaces
  • Vision and hearing correctable to normal
  • Ability to lift up to 40 pounds
  • Ability to read, write and speak English fluently
  • Good short and long-term memory
  • Recognize own limitations and seek assistance when required
  • Function within the limits of the law and Midwest Family Health policies and procedures and the employee manual
CUSTOMER RELATIONS SPECIALIST - PRIMARY JOB DUTIES AND RESPONSIBILITIES:
  • Assist customers with the selection of merchandise
  • Utilize the Point-of-Sale system to process customer purchases and payments
  • Assist with the receiving, restocking, ordering and facing of merchandise
  • Assist with marketing and publicity activities
  • Answer phone calls
  • Prescription deliveries to customers within the city limits
  • Housekeeping duties, including dusting, sweeping/mopping, rotated restroom cleaning etc.
PHARMACY TECHNICIAN (POTENTIAL CAREER TRACK):
  • Answer telephone and handle questions that do not require a pharmacist's expertise or judgment
  • Receive written prescriptions or telephone refill requests
  • Gather information needed to prepare prescriptions
  • Record information needed before prescriptions can be dispensed
  • Store written prescription forms after prescriptions are dispensed
  • Enter data into computer program
  • Help pharmacists prepare prescriptions by counting or pouring medications, labeling containers, and pricing prescriptions
  • Keep pharmacy department supplies (e.g. bottles, bags, receipts, staples, etc.) well-stocked
  • Place completed prescriptions in the will-call bin
  • Order, check-in, and stock the pharmacy department shelves with medications when they arrive from suppliers
  • Prepare insurance claims and verify payment
  • Help patients find over-the-counter medications
  • Check pharmacy stock for outdated medications
  • Prepare medications for nursing homes
  • Maintain immunization schedules and documentation
  • Schedule and prepare documents for MTM (Medication Therapy Management) appointments
  • Assist with CMR (comprehensive Medication Review) appointments
  • Perform housekeeping duties within the pharmacy department
OTHER:
  • Use of personal vehicle is occasionally required - mileage to be reimbursed at federal rate
  • Potential for future after hour on call duties (in rotation with other staff)
  • Function within the limits of the law and Midwest Family Health policies and procedures and the employee manual
  • Perform other tasks and duties as assigned to assist in the smooth, efficient operation of the store

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