Service Manager Learning4living Dual Diagnosis

* To ensure that needs and risk assessments for all potential new residents to Hope Supported Living are carried out in line with departmental procedures.

* Ensuring Move On and Support Plans are person centred, maximising potential for service users progression.

* To provide consistent and clear line management and leadership to the staffing and volunteer teams.

* To work with the Service Manager Hand Up, Skills & Employability Lead and Head of Service Delivery to generate new approaches to support services in line with identified need.

* Co-ordinating and managing a programme of support, training, therapeutic workshops and activities to enable service users to develop professional and life skills and increase confidence.

* Ensuring exceptional standards of delivery in therapeutic group work with service users related to mental health, substance misuse and tenancy support/independent living skills.

* Co-ordinating and managing the one-to-one support we offer to service users, using appropriate validating tools in order to measure their progress.

* Networking with other organisations within and out of the homeless sector and pulling in their resources and expertise.

* Building a cooperative and collaborative team that is flexible and adaptable to changing requirements.

* Assigning work to team members, monitoring and supervising the day-to-day delivery and quality standards of the work.

* Working alongside the Skills & Employability Lead to identify suitable service users for supported Work Based Learning, education & training or therapeutic groups/activities.

* Leading by example, with exceptional case management and operational management skills to deliver against desired outcomes.

* Providing professional guidance and coaching on case management to staffing team and arranging suitable training to meet team competences and capability.

* Monitoring own and teams performance to ensure it meets expectations and agreed performance criteria, reporting variances to the Head of Service Delivery and implementing performance management procedures where necessary.

* Participating in training and development opportunities as agreed with the Head of Service Delivery.

* To provide regular line management, supervision and appraisal for staff, in line with organisational standards.

* To co-ordinate the recruitment of staff and deliver an appropriate induction and ongoing professional development.

* Act as a positive role model showing professional and caring attitudes and behaviour towards other team members, service users and partner agencies.

* To ensure good practice in the support of the vulnerable adults we support.

* To participate in regular team meetings and SMT meetings.

* To improve the mental and physical wellbeing of people experiencing mental health and substance misuse in Northampton, encouraging access to treatment and continued engagement.

* To be a leading agency of choice in progressive and preventative support services within the homelessness sector.

* To deliver a leading package of support to all residents within our supported housing projects, enabling them to move on to settled housing.

* To offer leading advocacy services.

* To work with people who are not ready to accept treatment, to encourage and motivate them to consider options available to them, and to support clients who lack confidence/motivation.

* To develop the services to meet the needs of this client group in conjunction with the Service Manager Hand Up , Skills & Employability Lead and the Head of Service Delivery.

* Supporting clients in the service provided by the Hope Centre and identifying service users suitable for case management

* To support, encourage and supervise service users who are involved in therapeutic workshops / groups.

* Working alongside the volunteering coordinator and Service Managers to develop and grow the organisations volunteering opportunities (externally and for service users) with a high focus on services to support non English speaking service users.

* Provide education and raise awareness to help service users manage factors that affect their mental health, substance misuse, tenancy sustainment, independent living skills and physical/mental wellbeing.

* Listening to service users and encouraging positive steps towards personal development.

* Providing advice, information, practical and emotional support to service users regarding their support.

* Developing, alongside service users, flexible and realistic person centred plans within agreed guidelines.

* Regularly reviewing and reporting findings of department caseloads.

* Attend weekly Multi Agency Homelessness Pathway Panel, as appropriate, and represent Hope on a variety of forums, exchanging information and improving joint working and achieving better outcomes for people we support.

* Work closely and collaboratively with support work partner agencies, ensuring a joined-up support offer, avoiding any unnecessary duplication of work and ensure an even distribution of the workload for shared outcomes.

* All information must be maintained within GDPR regulations.

* To be an active and effective Manager, driving the same from your teams.

* To work some hours outside of normal office hours (including evenings and weekends and the on-call ROTA).

* At all times to carry out every aspect of your duties with due regard to Northampton Hope Centres policies and procedures.

* To ensure Northampton Hope Centres values are embedded in the service delivery.

* To maintain a professional level of communication at all times.

* To keep clear records and plans of all contacts with clients, professionals and meetings with external agencies.

* Undertake other duties as may be reasonably determined by Head of Service Delivery, the CEO or Board of Trustees.

* To participate in regular supervision and annual appraisal, and help identifying your own job-related development and training needs.

* To raise and maintain service user records in terms of attendance to workshops and as required for case management.

* To complete and file required records in line with the requirements from external funding bodies.

* To complete reports to the Board of Trustees when requested.

* To record, monitor and report on service user progress and outcomes.

* **Essential** - Understanding of developing and delivering services within a support setting.

* **Essential** - Understanding of the relationship between mental health and substance misuse and how these may impact on physical, mental and emotional wellbeing.

* **Essential** - Knowledge and understanding of risk assessment and risk management in a mental health or substance misuse setting.

* **Essential** - Knowledge and understanding of safeguarding procedures and reporting any relevant issues in a timely manner.

* **Desirable** - Good understanding and awareness of housing and homelessness issues, including working with rough sleepers.

* **Essential** - Minimum 2 years experience of line managing staff within a challenging work environment specifically within a mental health, substance misuse or homelessness/supported living setting.

* **Essential** - Experience of developing and sustaining effective working relationships with, and working successfully in partnership with, other services and organisations.

* **Essential** - Development and management of projects in either a Mental Health, Substance Misuse or Homelessness/independent living setting.

* **Essential** - Proven experience of delivering and/or managing an efficient and effective casework management service in a Mental Health / Substance Misuse or Homelessness/independent living setting.

* **Desirable** - An understanding of mental health conditions.

* **Desirable** - Experience of running therapeutic activities and group processes.

* **Desirable** - Experience in Motivational Interviewing techniques

* **Desirable** - Awareness of local services

* **Essential** - Ability to deal with stressful and dif