Product Operations Manager

2 weeks ago

menlo, United States Milestone Technologies, Inc. Full time

Title: Product Operations Project Manager

Location: Menlo Park CA, New York NY, Seattle WA or Washington, DC

Type: Contract

Duration: 6 Months



Project Overview

The Product & Regulatory Operations org is a vital part of our commitment to user and business safety on its platforms, delivering operations for emerging and critical priorities across Global Operations and in close partnership with product/eng, legal and XFN stakeholders.


As a Product Operations Project Manager, you will work on projects that will help drive growth, engagement, and quality of our products. We are looking for experienced professionals with a strong background in program/ project management, excellent communication skills, and a proven ability to build and maintain relationships with global stakeholders. Your role involves aiding in planning, executing, and monitoring projects, possibly developing plans, tracking progress, and updating stakeholders. Ideal candidate will promote cross-functional engagement and communicate program progress to key stakeholders.


Additionally, we seek someone who has a passion for diving deep to understand where and how these are manifesting on our platforms. This individual has a demonstrated ability to leverage large data sets and advanced tooling. They also will have strong analytical & investigative skills and should be comfortable with ambiguity and experimentation.


Overall Responsibilities

Support project scope, develop and execute project plans for supported programs

Drive effective, concise and persuasive program communications/collaboration, including root cause analysis, internal/external escalations coordination and communications to leadership, and business recommendations for broader stakeholder groups

Identify gaps in strategy, systems, and processes to support growth at scale

General program management to define project scope, develop and execute plans, drive risk and compliance activities

Showcase grace under pressure and ensure effective and timely collaboration with multiple internal stakeholders

Adapt to changing requirements and prioritize escalation requests effectively

Strong analytical and investigative skills, experience leveraging large data sets and advanced tooling


Minimum Qualifications / Mandatory Skills

10+ years of experience in operations for a tech company, consulting, operations or similar roles

Strategic thinking with a proven track record of enhancing customer experience through innovation and continuous improvement

7+ years project or program management experience in a corporate environment.

Strong communication skills and ability to build relationships and influence stakeholders across functional boundaries and globally

Ability to make judgments under tight deadlines and competing priorities

Proficiency/ Basic knowledge in analytical tools (e.g., Excel, SQL) for driving analytics, reporting and operational decision-making

Experience driving collaboration of cross-functional teams, coordinating effectively, and inspiring others

Experience communicating effectively via various formats, time zones and audiences, including within operations teams and across with key stakeholders and senior leadership


Compensation:

The estimated pay range for this position is USD $80.00/Hr - USD $90.00/Hr and is a Non-Exempt role.


Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.


Benefits:

We offer comprehensive benefit options which vary depending on role, location, and employment type. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process.

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