Professional Services Operations Manager

3 weeks ago

raleigh, United States Prometheus Group Full time

About Prometheus Group

Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results-focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do In joining Prometheus, you will become a part of the largest global provider of comprehensive enterprise asset management (EAM) software solutions that support the management life cycle for equipment maintenance and operations.


Job Summary

We are looking for an experienced Operations Leader to help drive strategic initiatives in our Professional Services organization. This role requires a strategic, adaptable leader who can implement innovative solutions and processes to our global Professional Services business.


This role will be responsible for general Professional Services Operations functions, centering around driving change and adapting operational processes in response to shifting business needs. The ideal candidate is well-versed in the Professional Services value stream and has a strong appetite for continuous improvement.


Responsibilities

  • Supports the development and execution of the Customer Success strategy, including but not limited to the Resource Management function.
  • Develops, deploys and monitors all Global Resourcing Processes, including the use of PSA and surrounding processes.
  • Acts as trusted advisor and leader to the Resource Management team.
  • Collaborates with other Professional Services teams and Sales to understand near-term and strategic resourcing demand.
  • Drives and supports demand planning to achieve optimal use of resources.
  • Drives utilization by negotiating project schedules, collaborating with project members, and using other creative staffing techniques.
  • Researches and applies industry trends and best practices to Resource Management.
  • Continuously refines and enhances operational processes to meet new challenges and opportunities.


Requirements

  • Bachelor's degree
  • 5(+) years in a Professional Services, Operations or Customer Success leadership role
  • Proficiency with Power BI and other data visualization tools
  • Understanding of both tactical and strategic Resource Management processes
  • Forward thinking with ability to problem solve and innovate using industry trends and new technologies
  • Professional team player with strong leadership, communication and interpersonal skills
  • Experience in successfully navigating and leading in complex, matrixed organizations
  • Proven track record of adaptability in dynamic environments
  • Demonstrated ability to inspire, engage, and motivate diverse teams


Benefits Overview

We offer an attractive benefits program to meet the diverse needs of our teammates:


  • Employee base HSA plan, dental, life and short-term disability coverage 100% paid for by Prometheus Group
  • HSA & FSA plan options
  • Retirement Savings with Generous Company Match & Immediate Vesting
  • Gym membership to O2 Fitness
  • Casual dress attire
  • Half-Day Fridays
  • Generous Paid Time Off
  • Company Outings, Trips & Activities


Prometheus Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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