Director of Professional Services

3 days ago

Raleigh, United States Prometheus Group Full time

About Prometheus Group

Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results-focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do In joining Prometheus, you will become a part of the largest global provider of comprehensive enterprise asset management (EAM) software solutions that support the management life cycle for equipment maintenance and operations. This position will provide an opportunity to join a successful, rapidly-growing software company that is backed by some of the most reputable private equity firms in the world such as Advent, LGP, and Genstar. An ideal candidate will bring the skills and aptitude necessary to manage the increasing complexity of the company’s global operations driven by the company’s continued expansion. Success in this role will provide opportunities for increased levels of responsibility within the company.


Job Summary

The Director of Professional Services contributes to and executes the strategic vision leading service delivery for Prometheus Group’s Professional Services Organization. Reporting to the Vice President of Professional Services, the leader is responsible for developing strategies and operations to deliver best-in-class services (i.e., consulting, implementation, and support) to help customers evolve their EAM strategies. The Director of Professional Services works to build and scale a services business, in a dynamic, values-led organization to enable customer and company success.



Responsibilities

  • Ensure the Professional Services team exceeds expectations in completing projects successfully while meeting revenue targets and delivering business outcomes with a high level of customer satisfaction.
  • Work with the VP of Professional Services to help establish and manage goals and responsibilities for services team.
  • Share hands-on technical preparation and presentation work for key accounts helping sell on the value of what Prometheus Group Professional Services has to offer.
  • Ensure the Professional Services team exceeds corporate expectations in achieving billable utilization targets as well as core knowledge, communication, and execution.
  • Define and maintain a high bar for team member expectations and enable the team to achieve it.
  • Monitor performance of team members and provide timely feedback and development assistance.
  • Manage resource assignments and staffing levels, including recruitment as needed.
  • Identify and implement improvements to the processes and tools used as a seasoned with experience leading teams of project managers and consultants in support of external customers.
  • Provide leadership and guidance to coach, motivate and lead services team members to their optimum performance levels and career development.
  • Remain knowledgeable and up to date on Prometheus Group product releases.


Requirements

  • Bachelor’s Degree
  • Extensive experience in professional services or consulting roles, preferably within the enterprise software or technology industry
  • Working knowledge of maintenance practices highly preferred
  • 5+ years’ experience working with ERP, EAM, and CMMS solutions required
  • Proven track record of managing revenue targets for PS services.
  • Strategic thinking and the ability to align professional services initiatives with overall company goals.
  • Top-notch leadership and people management skills, inspiring and motivating teams to deliver exceptional results.


Benefits Overview

We offer an attractive benefits program to meet the diverse needs of our teammates:


  • Employee base HSA plan, dental, life and short-term disability coverage 100% paid for by Prometheus Group
  • HSA & FSA plan options
  • Retirement Savings with Generous Company Match & Immediate Vesting
  • Gym membership to O2 Fitness
  • Casual dress attire
  • Half-Day Fridays
  • Generous Paid Time Off
  • Company Outings, Trips & Activities


Prometheus Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

  • Funeral Service Professional

    3 days ago

    Raleigh, North Carolina, United States Gpac Full time

    About the RoleWe are seeking a highly skilled and compassionate Funeral Director/Embalmer to join our team at GPAC. As a Funeral Director/Embalmer, you will be responsible for providing exceptional care and support to families during their time of need.Key ResponsibilitiesFuneral Planning and Coordination: Work closely with families to plan and coordinate...

  • ManagerDirector of Professional Services

    3 days ago

    Raleigh, United States Kelaca Full time

    Kelaca is looking for a Director of Professional Services for our client partner in Raleigh, NC. The Director of Professional Services contributes to and executes the strategic vision leading service delivery for the company’s Professional Services Organization. Reporting to the Vice President of Professional Services, the leader is responsible for...

  • Qualified Mental Health Professional

    3 months ago

    Raleigh, United States Southeastern Healthcare Of Nc Inc Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceCompetitive salaryDental insuranceFlexible scheduleHealth insurancePaid time offTraining & developmentVision insuranceWellness resources The Qualified Mental Health Professional is responsible for assuring the quality of service provided to Peer Support members, coordinating the...

  • Sr. Director/Director, Professional and Industry Relations

    3 months ago

    Raleigh, United States Galderma Full time

    Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our...

  • Director of Patient Care Services

    7 days ago

    Raleigh, North Carolina, United States California Correctional Health Care Services Full time

    Job SummaryThe Medical Director will serve as the highest-ranking physician leader within a California Department of Corrections and Rehabilitation (CDCR) adult institution. This position assumes comprehensive 24-hour and 7-day accountability for the operations and delivery of all patient care services throughout a CDCR institution or designated...

  • Plumbing Service Professional

    3 months ago

    Raleigh, United States Mr. Rooter of Texarkana Full time

    Benefits: Bonus based on performance Competitive salary Opportunity for advancement Benefits/Perks: Flexible work schedule Paid vacation/holidays* Incentive-based pay and bonuses* Advancement opportunities Uniforms Company-provided vehicle (work truck) Company-provided equipment and tools Professional development opportunities *Varies by Franchise...

  • Plumbing Service Professional

    3 months ago

    Raleigh, United States Mr. Rooter of Texarkana Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryOpportunity for advancementBenefits/Perks:Flexible work schedulePaid vacation/holidays*Incentive-based pay and bonuses*Advancement opportunitiesUniformsCompany-provided vehicle (work truck)Company-provided equipment and toolsProfessional development opportunities*Varies by...

  • Plumbing Service Professional

    3 months ago

    Raleigh, United States Mr. Rooter of Texarkana Full time

    Benefits: Bonus based on performance Competitive salary Opportunity for advancement Benefits/Perks:Flexible work schedulePaid vacation/holidays*Incentive-based pay and bonuses*Advancement opportunitiesUniformsCompany-provided vehicle (work truck)Company-provided equipment and toolsProfessional development opportunities *Varies by...

  • Associate Director of Career Services

    6 days ago

    Raleigh, North Carolina, United States Concordia University - Irvine Ca Full time

    Position OverviewSummary:The Associate Director of Career Services is instrumental in equipping students for their professional journeys and further academic pursuits. This role entails collaboration with external employers, current undergraduate students, and faculty/staff to establish pathways for internships and job placements. Furthermore, the Associate...

  • Director of Career Services

    6 days ago

    Raleigh, North Carolina, United States Concordia University - Irvine Ca Full time

    Position OverviewSummary:The Assistant Director of Career Development is integral in equipping students for their future careers and advanced education. This role involves collaborating with external employers, current undergraduate students, and faculty/staff to establish pathways for internships and job placements. Furthermore, the Assistant Director will...

  • Associate Director of Career Services

    6 days ago

    Raleigh, North Carolina, United States Concordia University - Irvine Ca Full time

    Position OverviewSummary:The Associate Director of Career Services is instrumental in equipping students for their professional journeys and further academic pursuits. This role entails collaboration with external organizations, current undergraduate scholars, and faculty/staff to establish pathways for internships and job placements. Furthermore, the...

  • Paraplanner - Financial Services Professional

    9 hours ago

    Raleigh, North Carolina, United States Advisor Employee Services Full time

    About the RoleWe are seeking a highly skilled and experienced Paraplanner to join our team at Advisor Employee Services. As a Paraplanner, you will play a critical role in supporting our financial advisors in delivering exceptional client service and implementing financial plans.Key ResponsibilitiesClient Service and SupportPrepare advisors for client...

  • Program Director

    5 days ago

    Raleigh, United States Securitas Security Services USA, Inc. Full time

    Securitas Security Services USA, Inc.Position Title: Regional Program DirectorLocation: Raleigh, North Carolina (NC)Job Summary:The Regional Program Director reports to the Global Account Director, Securitas Global Clients-Group. The post-holder for this role will be responsible for maintaining and developing excellent relationships with all stakeholders,...

  • Director of Clinical Services

    5 days ago

    Raleigh, North Carolina, United States Navion Senior Solutions Full time

    Job Description**Job Summary**Navion Senior Solutions, a leading provider of senior living services, is seeking a highly skilled and experienced Director of Clinical Services to join our team. As a key member of our leadership team, you will be responsible for overseeing the delivery of high-quality resident care in our assisted living and memory care...

  • Substation Engineering Professional

    5 days ago

    Raleigh, North Carolina, United States Westwood Professional Services, Inc. Full time

    Job DescriptionJob Title: Substation Engineering ProfessionalJob Summary:We are seeking a highly motivated and detail-oriented Substation Engineering Professional to join our team at Westwood Professional Services, Inc. As a Substation Engineering Professional, you will be responsible for assisting in the design, development, and implementation of substation...

  • Associate Professional

    3 weeks ago

    Raleigh, United States Southeastern Healthcare Of Nc Inc Full time $16 - $17

    Job DescriptionJob Description The primary job function of the Associate Professional is to assess member needs, abilities, and interests, as well as plan, conduct, and facilitate involvement in therapeutic vocational, recreation, and community integration programs/units and organize special events. Specific Duties: 1. Provides therapeutic vocational...

  • Wellness Attendant

    17 hours ago

    Raleigh, North Carolina, United States Carolina Country Club Full time

    Job Summary:As a Wellness Attendant at Carolina Country Club, you will provide exceptional fitness services to our members and their families. Your primary responsibility will be to promote the use of our facilities, while ensuring a safe and secure environment for all.Key Responsibilities:Conduct administrative duties, including cleaning, scheduling, and...

  • Associate Professional

    2 weeks ago

    Raleigh, United States Southeastern Healthcare Of Nc Inc Full time $16 - $17

    Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceCompetitive salaryDental insuranceFlexible scheduleHealth insurancePaid time offTraining & developmentVision insuranceWellness resources The primary job function of the Associate Professional is to assess member needs, abilities, and interests, as well as plan, conduct, and...

  • Automotive Service Director

    7 days ago

    Raleigh, North Carolina, United States Mills Auto Group Full time

    Job Summary:The Automotive Service Director at Mills Auto Group is a pivotal role in driving the success and efficiency of our dealership's service department.As the leader of our service team, you will be responsible for overseeing all aspects of automotive service, including customer satisfaction, parts management, inventory control, and personnel...

  • Director of Clinical Services

    7 days ago

    Raleigh, North Carolina, United States Fast Pace Health Full time

    About the RoleWe are seeking a highly skilled and experienced healthcare professional to join our team as a Regional Director at Fast Pace Health. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our clinics, ensuring the delivery of high-quality patient care, and driving business growth.Key...