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Office Manager

2 months ago

roseville, United States LHH Full time

Job Title: Office Manager

Location: Minneapolis

Position Type: Full-Time


LHH is partnering up with a leading provider of heating, ventilation, and air conditioning solutions, committed to delivering exceptional service and quality to our clients. We are seeking a highly organized and motivated Office Manager to join our team and help streamline our office operations.


Job Overview: The Office Manager will be responsible for overseeing daily administrative functions, including dispatching, billing, and customer service. This role requires a detail-oriented individual with strong organizational skills and the ability to manage multiple tasks efficiently.


Key Responsibilities:

  • Administrative Duties:
  • Oversee daily office operations and ensure a smooth workflow.
  • Maintain and update office files, records, and documentation.
  • Coordinate meetings, appointments, and company events.
  • Manage office supplies inventory and place orders as needed.
  • Dispatching:
  • Schedule and dispatch HVAC technicians to service calls and appointments.
  • Monitor and adjust technician schedules to ensure timely service.
  • Communicate with technicians to provide updates and handle any issues.
  • Billing and Invoicing:
  • Prepare and process customer invoices, ensuring accuracy and timely delivery.
  • Handle billing inquiries and resolve any discrepancies.
  • Maintain records of payments and follow up on outstanding accounts.
  • Customer Service:
  • Act as the first point of contact for customer inquiries and provide exceptional service.
  • Address customer concerns and resolve issues in a professional and efficient manner.
  • Follow up with customers to ensure satisfaction with services provided.
  • Additional Duties:
  • Assist in onboarding and training new office staff.
  • Implement and enforce office policies and procedures.
  • Prepare reports and data for management review as needed.


Qualifications:

  • Proven experience as an Office Manager or in a similar administrative role.
  • Strong knowledge of office procedures and practices.
  • Experience with dispatching, billing, and customer service in an HVAC or related industry is a plus.
  • Proficiency in office software (e.g., MS Office Suite, accounting software).
  • Excellent organizational and multitasking skills.
  • Strong communication and interpersonal skills.
  • Ability to handle sensitive and confidential information with discretion.


Education and Experience:

  • High school diploma or equivalent; Associate’s or Bachelor’s degree in Business Administration or related field preferred.
  • Minimum of 3 years of experience in office management or administrative support.


Why Join Us?

  • Competitive salary and benefits package.
  • Opportunity to work in a dynamic and supportive environment.
  • Room for growth and career advancement within the company.


LHH is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.