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Main Line Service Advisor

2 months ago

Cedar Park, United States Toyota of Cedar Park Full time

At Toyota of Cedar Park, we believe our team deserves to work in a supportive, competitive, family environment. It all starts here: with our people, our team. If they are supported, encouraged, and believed in, our team members will pass along all of that awesomeness to our customers. During the last five years, Toyota of Cedar Park has experienced remarkable growth and surpassed previous records. We continue to set an example for our industry by challenging the norm and elevating expectations. Join our dynamic team and "Experience the Difference"

WE OFFER:

  • Family owned and operated
  • Outstanding culture
  • Work/Life balance is very important to us
  • Paid Vacation
  • Work as part of a team
  • We believe in promoting from within
  • Excellent opportunity for career growth
  • Ongoing training and development
  • Career Progression plan
  • Medical, Dental & Vision Insurance
  • 401K
  • Paid Sick Leave
  • Involved in community

RESPONSIBILITIES:

  • Greet customers promptly in a friendly manner
  • Obtain customer and vehicle information
  • Provide excellent customer service to all customers
  • Clearly report all vehicle symptoms as described by the customer
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Explain all completed work and charges to customers

REQUIREMENTS:

  • At least 3 years experience as a service advisor required.
  • Proven record of achieving exceptional Customer Satisfaction
  • High School Diploma/GED is required
  • Spanish speaking a plus, but not required
  • Previous customer service experience
  • Above average energy level
  • A desire for a long term career with a growing organization
  • Personal and professional integrity
  • Must be willing to submit to a background check and drug screen prior to employment

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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