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Service Advisor

1 month ago

Cedar Rapids, United States McGrath Family of Dealerships Full time

McGrath Family of Dealerships is seeking a Service Advisor to join our Service Department. For the last 70 years, our team has worked relentlessly to establish McGrath as the #1 trusted name in automotive sales and service in Eastern Iowa. If you're looking for a mission driven career, opportunities for personal and professional growth, and want to be a part of a winning team, apply now

Responsibilities:

  • Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Ensures that the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently
Qualifications:
  • Organized and friendly personality
  • Ability to manage multiple client vehicles
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance.
  • Clean driving record
  • Willing to submit to a pre-employment background check
Benefits:
  • PTO Starting Day 1
  • Health, Dental, Vision Insurance.
  • 401k + Company Match.
  • Growth Opportunities - 97% Promotion Within
  • Collaborative and Fun Culture


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