Global Sales Ops Program Leader, SMGS Global Sales Planning

DescriptionThis is a high impact role, responsible for leading the development, implementation, and management of a critical sales planning program - manage AWS customer data and the associated go-to-market strategy and operations requirements. Executed successfully, this program will enable AWS to develop and operationalize a holistic customer intelligence capability to define a customer across geography, segments, acquisitions, and industries, and map the relationship between customers and partners.Ultimately, this program will impact how resources are allocated to customers to maximize customer experience and the growth of our business. This global role will enable accelerated growth for AWS by leading processes across a broad set of stakeholders including business leaders, sales planners, field operations, and central operations teams.They will advise tooling partners on business requirements, and they will use effective communications, strong relationships, and sophisticated data-driven insights to support change management.The leader for this program should have 15+ years' experience in Sales Planning or Sales Operations. We are especially looking for builders - people who understand what it takes to build a capability and know how to implement scalable solutions and mechanisms - to serve in a rapidly growing and dynamic team. This leader will be able to work backwards from business strategies, and is able to invent and simplify. As part of this role, this leader will be engaging with stakeholders across many global AWS teams and partners and will be expected to build trust through understanding.Key Job ResponsibilitiesYou are the Single Threaded Leader of a global SMGS sales operation program, with a matrixed team that you lead to develop and execute the end-to-end program to: define end-customers and partners into a new data structure and execute AWS-wide updates for all business units, develop AWS policy to support this program - access, governance, management; and lead the change management and communications process.You collaborate and influence business owners and executives in the development and expansion of this program, and support data-driven decision-making. You adapt to a rapidly-evolving environment and bring excellent verbal and written communication skills, and will be an integral part of the SMGS Ops team, partnering closely with a broad range of stakeholders. You actively recruit bar-raising talent and continuously develop your team.You demonstrate strengths in problem solving, analytics, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask. You identify, resolve, or provide guidance to resolve complex issues. This role leads a matrixed (dotted line) global team of sales planners, FSOs, Planning Tools, Data Management, Econometrics, Finance, and Revenue experts from across the business.ResponsibilitiesLeads the program to develop and operationalize a holistic customer intelligence capability to define a customer across geography, segments, industries, etc., and map the relationship between customers and partners.Manages the end-to-end program, including tooling requirements, policy & governance, reporting, and stakeholder engagement.Develop consistent and common global policies, processes, reporting, metrics, enablement, and communications for program execution.Monitors performance metrics to track program effectiveness and makes in-year program adjustments to address organizational shifts and business needs.Supports the management of dispute resolution process for customer definition issues.About the TeamThe Global Sales Planning and Compensation (GSPC) team is a critical partner to our global sales organization. We lead: annual, in-year, and goals planning; policy & governance; operations; performance targets; sales compensation design; and communications & enablement to motivate and guide our field teams to achieve strategic business goals. As AWS continues its rapid growth, this team plays an important role in scaling processes to support thousands of sellers across numerous industries, geographies, and product lines. Your expertise and leadership will help take this team to the next level.About AWSAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Basic Qualifications7+ years of sales operations or sales strategy in a mid-to-large-scale tech company experienceBachelor's degree in Business Administration, Finance, Economics, Computer Science, or a related fieldExperience in sales operations or sales strategy in a mid-to-large-scale tech companyExperience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentationsExperience in multiple organizational functions such as compensation, forecasting, organizational development or equivalentExperience with Microsoft Office products and applicationsPreferred QualificationsExperience developing and implementing systems and tools utilized for CRM, variable compensation, revenue reporting, forecasting, sales force automation or equivalentExperience with program management spanning planning, execution and project deliveryExperience working within a high-growth, technology companyMaster's degree or equivalent #J-18808-Ljbffr