ICT Service Desk Specialist

3 weeks ago

Reno, United States Datalogic Full time
Job Description

COMPANY BACKGROUND

Datalogic is a global technology leader in the automatic data capture and factory automation markets, specialized in the designing and production of barcode readers, mobile computers, sensors for detection, measurement and safety, RFID, vision and laser marking systems.
Datalogic can boast over 50 years of history, during which it has achieved unique results: approximately 1.200 patents in multiple jurisdictions; 11 research centers and development (in Italy, USA, China and Vietnam); thousands of prestigious partners and customers deployed over five continents. The company has grown constantly over the years, thanks to the dedication with which customer needs have always been at the heart of the quality of its products and to the considerable investments in Research & Development, supported by a management capable of looking to the future.
Today, Datalogic Group has approximately 3,000 employees worldwide, distributed in 29 offices, with 11 manufacturing and repair facilities in the USA, Hungary, Slovakia, Italy, China, Vietnam and Australia. Datalogic S.p.A. is listed on the STAR segment of the Italian Stock Exchange since 2001 as DAL.MI. In 2022, the Datalogic Group made significant strides and concluded the year by generating revenue of approximately €655 million. The Group is headquartered in Bologna, Italy.

POSITION INFORMATION

Datalogic Group is looking for a candidate joining the Corporate ICT Department, the position will be member of the Service Desk team and will be based in Datalogic HQ in Lippo di Calderara (BO).

ROLE MISSION

The ICT Service Desk Specialist will collaborate with local and global Service Desk Team members and will support end users with PC, server applications and hardware on first and second level tech support.

She/he will interact with software systems engineering, network devices to identify problems and restore services.

KEY RESPONSIBILITIES

  • Assist with ICT issues including desktop/laptop troubleshooting, installation of hardware and software, mobile devices
  • Provide high level customer support
  • Contact for technical escalations.
QUALIFICATIONS/REQUIREMENTS

Education: Bachelor's Degree in Computer Technology preferably and/or Technical Certifications

Language: Intermediate English; written and verbal communication

Experience: 2+ years of experience working within an ICT professional environment.

OTHER INFORMATION & SPECIFIC SKILLS
  • Understanding of network (LAN/WAN) architectures
  • Knowledge of major deployment tools (PXE, SCCM, Intune...)
  • Knowledge of IT Service Management tools (ServiceNow, Helix, Ivanti, Hornbill...)
  • Strong communication skills
  • Solid troubleshooting skills
  • Experience with Microsoft Products: Windows, Office 365 Suite, Active Directory
  • Experience with Mobile Phone and Device OS - Apple iOS, Google - Android
  • ITIL / ISO27001 or other security experience a plus
  • Willingness to travel mainly in the national territory

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