Customer Service Rep

2 weeks ago

Union City, United States Orora Group Full time

Manufactured Packaging Products Orora (MPP Orora), a division on Orora Packaging Solutions, offers a wide variety of high-quality custom and stock corrugated products to customers in the United States and Mexico. With multiple locations throughout the U.S., MPP takes product from conceptualization through design and printing. In addition to superior customer service, MPP's comprehensive range of capabilities includes state-of-the-art equipment, talented designers, bulk box capabilities, digital printing and much more. It is with this passion and commitment to innovation, we believe in hiring and developing the very best talent by living our core values of Teamwork, Passion, Respect, and Integrity every day. These core values define who we are and how we operate. They shape the way we work with each other, with our customers, and with our communities. Every day, we deliver packaging solutions that exceed our customers' expectations while solving complex problems as a team. We believe that all team members (irrespective of their role or level), should aspire to distinctive leadership behavior, as we continue to deliver on the promise for our customers, shareholders and each other. Leadership is not tied to a job title, i.e. you don't need to be accountable for a team to be considered a leader.

The Role:

Orora Manufactured Packaged Products is seeking a Customer Service Representative for our Union City, CA location.

  • This position will report to the:Customer Service Manager
  • FLSA Status: Non-exempt
What You'll be Responsible For in this Role

In this role you will be the first point of contact representing the company to a diverse customer base. Create strong customer relations through efficient quotation and subsequent follow-up; order entry and inquiry; determination of specifications and requirements, in a professional manner meeting their needs and expectations. Manage the customer experience for an order from entry through completion.

Primary Duties & Responsibilities:
  • Safety and Health of self and team working in the surrounding area. Participation in all Safety Activities.
  • Support and maintain ISO 9001 activities and ensure that required processes are maintained.
  • High energy, friendly and professional greeting to customers; on-phone, in-person or email.
  • Timely entry of orders received by phone, fax, email.
  • Accurate order entry through detailed review of sales order generated compared to the customer purchase order.
  • Communication of lead-times with customers; order follow-up and ownership to insure on-time shipment.
  • Problem resolution where necessary.
  • Generate quotations and respond to RFQ's in a timely manner. Follow-up on quotes to determine status and if order not won, find out why.
  • Obtain market pricing feedback from customers for various product categories.
  • Develop strong relations with accounts that result in sales growth.
  • Coordination, purchasing and validation of tooling for customer orders,
  • Product pricing within prescribed guidelines. Through relationship and communication of value created by the company, earn a premium over competitive prices.
  • Advise management of any special customer needs or situations that require their attention.
  • Coordinate customer design requests and maintain design log for follow-up and completion.
  • Proactive contact with customers to gain new orders.
  • Has the authority to initiate action to prevent the occurrence of any nonconformities relating to product, process and quality system; identify and record any problems relating to the product, process and quality system.
  • Performs other duties and/ or responsibilities as assigned.
What We're Looking For

Minimum Qualifications:
  • High School Diploma, plus 3 years of related experience and training.
Additional Required Qualifications:
  • Ability to communicate effectively with internal and external customers individually and in groups.
  • Ability to add, subtract, multiply and divide in all units of measurement, common fractions, decimals, etc...Ability to compute rate, ratio, percent, etc...
  • Ability to use specific computer software; familiarity with corrugated terminology; solve problems dealing with a variety of concrete variables.
  • This position requires the ability to demonstrate the following competencies:
    • Business Mastery
    • Integrated Leadership
    • People Development
    • Change Management
    • Intellectual flexibility & technical acumen
Reasonable Accommodations

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. If you are interested in applying for employment with Orora and need special assistance to apply for a posted position, or if you believe you do not meet any of the required qualifications of a posted position due to a protected disability and would like to explore the possibility of an accommodation, please contact our Talent Acquisition team at: careers@ororagroup.com for additional support and guidance

What We Offer

Our rich benefits packages are designed to support the health and well-being of both our eligible co-workers and their families. Here's a sample of the benefits we offer:
  • Medical
  • Dental
  • Vision
  • Generous PTO
  • 401(k) with a Company Match
  • Flexible Spending Accounts
  • Employee Assistance
  • Group Life and AD&D
  • Voluntary Life and AD&D
  • Group Short-Term Disability
  • Group Long-Term Disability


Equal Employment Opportunity

We are an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as need, to assist them in performing essential job functions.

Recruitment Agencies

Orora does not accept unsolicited agency resumes. Orora is not responsible for any fees related to unsolicited resumes.

Solicitation of Payments

Orora does not solicit payment from our applicants and candidates for consideration or placement.

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