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Customer Service Representative
2 months ago
BakeMark has immediate job openings for Customer Service Representatives
Bilingual candidates strongly encouraged to apply
With over 200 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and services. BakeMark is a manufacturer and distributor with 33 branches conveniently-located across the U.S. and Canada.
At BakeMark we appreciate our employees and their families and offer a competitive pay and a full suite of benefits:
- Health, Dental, Vision & Life Insurance (Comprehensive healthcare benefits package, with many coverage options)
- 401K (generous retirement benefits)
- Competitive Wages (lucrative commission opportunities)
Summary: Under direct supervision, process all incoming orders from Sales force, customers, and BAKEMARK affiliates as assigned.
Responsibilities:
- Download PSP orders into NDS system after review and correction of ROE Edit List.
- When necessary, manually enter orders into NDS or PSP system.
- Reviews and corrects Order File Status Report. Transfers order file for routing.
- Notify customers or sales reps. of customer item “outs”.
- Ensures COAs, and Spec Sheets are provided to Customers as necessary.
- Daily invoicing of credit memos.
- Credit and Collections Answers telephone and direct calls to appropriate person.
- Research customer, Sales Rep and BAKEMARK Affiliate inquiries.
- Back up to Will-Call and other positions as directed by Supervisor.
- Provide Sales Representative vacation relief.
- Files documents as directed.
- Assist Office Supervisor with back office duties as needed; such as cash handling and NDS data input.
- Treat all customers both external and internal with dignity and respect.
- Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated.
- Other duties will be assigned as needed to meet company goals and objectives.
M/F/V/D
BakeMark is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BakeMark via-email, the Internet or in any form and/or method without a valid written agreement in place for this position from BakeMark HR/Recruitment will be deemed the sole property of BakeMark. No fee will be paid in the event the candidate is hired by BakeMark as a result of the referral or through other means.
Company DescriptionWith over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and service. As a manufacturer and distributor with over 33 branches located across the U.S. and Canada, BakeMark delivers a complete line of bakery mixes, fillings & icings, glazes, donut sugar and frozen goods.Company DescriptionWith over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and service. As a manufacturer and distributor with over 33 branches located across the U.S. and Canada, BakeMark delivers a complete line of bakery mixes, fillings & icings, glazes, donut sugar and frozen goods.