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Customer Service Representative

2 months ago

West Covina, United States Transdev Full time

Brief Description:

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.

Transdev is seeking individuals for the position of Customer Service Representative. This position is part of our management services contract with Foothill Transit, the second largest transit system in Los Angeles County, California. Foothill Transit is an award-winning bus system with a fleet of 357vehicles and ridership of 10million annually.

The CSR (Customer Service Representative) primary responsibilities will includeanswering customer inquiries via phone and in person; sell various fare media.

Cash handling experience required.

Basic computer knowledge required.

Working 29 hours per week at $18.50 per hour

Description:

  • Answers incoming calls to the customer service team.

  • Receives customer inquiries and complaints.

  • Answers questions and provides information about services.

  • Clearly and accurately documents issues.

  • Resolves customer inquiries relating to transportation; communicates resolution to customers.

  • Operates a Point of Sales (POS) for the sale of fare media.

Other duties as assigned.

Qualifications:

Education, Licensing, and Certifications:

  • High school diploma or equivalent, such as GED, required.

Experience Preferred:

  • Up to 2 years of customer service or basic office experience preferred.

Skills and Knowledge Required:

  • Pleasant telephone voice/manner

  • Strong written and oral communication skills

  • Strong listening skills

  • Ability to remain courteous with difficult or angry customers.

  • Basic computer knowledge/PC experience

  • Some locations require bi-lingual skills.

Travel requirement