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Mid Level District Technician
2 months ago
Technology/Technology Support Specialist - Level 2
Date Posted:
6/6/2024
Location:
Haven Administration Center
Date Available:
ASAP
New Lenox School District 122 is looking to hire a Mid Level District Technician starting as soon as possible.
Position Title: Mid Level District Technician
Report To: Director of Technology
Benefits:
Starting Wage
$18-$19 per hour
Total Work Days
260
Hours
Determined by Director of Technology
(8 Hrs. Per Day including 30 min. lunch)
Paid Holidays
15
Sick/Personal Days
10/3 Days
Condolence Leave
3-5 Days
Disability
Yes
IMRF
Medical/Vision/Dental
District Pays 85% of Premium
Life Insurance
$50,000
Yearly Increase-July 1
Based on Teacher's Contract
Summary:
- Support the use of a broad range of technology services in the District by working with all staff and students.
- Have earned a bachelor's degree or equivalent.
- Demonstrate technological skills including, but is not limited to, being proficient in Microsoft Office, Google, hardware repairs and software management.
- Working knowledge of computer equipment, basic network configurations and ability to troubleshoot hardware and software problems.
- Provides technical support and training to end users in 'laypersons' terms at their technical level and often on their schedule.
- Exhibits strong interpersonal skills, ability to manage projects, and be self-motivated.
- Ability to find answers to technology-related questions quickly.
- Possess a personality that demonstrates enthusiasm and interpersonal skills necessary to favorably meet and communicate with our school community.
- Present evidence of physical exam to determine "fit for duty", evidence of being free from communicable disease (TB), and submit to criminal background check.
- Experience with Apple technologies (iPhone, Mac, iPad) preferred.
- Regularly required to sit, stand, walk, talk and hear.
- Attend to a computer screen for a sustained period of time.
- Frequently required to reach with hands and arms, stoop, kneel, crouch, or crawl, climb ladders.
- Occasionally lift and/or move up to 70 pounds.
- Drive your own vehicle.
- Provide technology support and technology hardware repair for all schools.
- Successfully troubleshoot, problem solve, and resolve technology department tickets, or escalate unresolved tickets.
- Work in a team-based environment with the ability to function with independent discretion.
- Display a calm and supportive demeanor when encountering technology issues and resolving issues for staff and students.
- Provide system support for staff and students, including troubleshooting, diagnosing, resolving, and documenting.
- Resolves tickets representing staff, student and parent-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
- Assist in maintaining a current and well-functioning fleet of technology hardware equipment (computing devices, phones, printer/copiers, interactive boards, projectors, etc).
- Installs, modifies, and makes minor repairs to computer hardware and software systems
- Maintains system functionality by testing computer components.
- Maintain a comprehensive and accurate technology inventory.
- Assist in educating staff and students about technology, in accordance with district technology policy and initiatives.
- Assist in the maintenance and support of district technology software and network services.
- Maintain the database of network account users and program/service permissions for staff and students in accordance with district technology access and permissions policies.
- Assist staff and students with program access troubleshooting.
- Keeps up to date on technical advancements by reviewing professional publications, and gaining technical certifications.
- Assist with district-level technology projects and initiatives.
- Comply with district board policy, technology department policies, and District confidentiality requirements.
- Perform other duties as assigned by the Director of Technology.
- Performance of the job will be evaluated in accordance with the provisions of the Board's policy on the evaluation of classified personnel. See attached evaluation rubric for more detailed information.
