Solutions engineer
4 weeks ago
At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their customers' identities. Our identity platform enables businesses to securely collect and manage their customers' personal information, to verify that their customers are who they say they are, to analyze and detect fraud and abuse, and to pull sensitive reports about their customers in a privacy-centric way. In a world where consumer behaviors are changing and privacy and identity are taking on a new meaning, we want to help businesses find their superpowers and do it while putting their customers, the people, first.
About the role
As a Solutions Engineer, you will be the primary technical point of contact on a portfolio of accounts, partnering with the Customer Success Manager to support our customers and ensure they maximize the value of our solution at each stage of the customer journey. You’ll build trusted, lasting relationships with a wide range of stakeholders within each customer’s organization. You'll serve as their technical advisor, helping craft solutions to their business needs by leveraging our platform’s capabilities and industry best practices.
Beyond day-to-day support, you'll work closely with product and engineering, serving as the bridge between the technical and customer-facing teams. You will partner with the CSM team to develop resources and processes to scale customer support, improve customer education, and create automation to drive repeatable and predictable revenue. This role will be a key contributor on a fast-growing team, working across engineering, product, sales, and marketing to ensure customers are successful at each stage of their lifecycle.
What you'll achieve- Be the customer’s technical point of contact throughout their life cycle with Persona. You'll understand their business and technical needs, and help craft customized solutions to drive long-term value.
- You'll be a key player during onboarding and integration, partnering with the CSM team to ensure the customer's technical success as they implement with our platform.
- Build a deep understanding of customers’ business problems, technical requirements and success criteria, so you can empower them to solve complex business problems.
- Apply your deep technical and customer knowledge to help iterate on and improve internal and external processes. You'll be a trusted advisor - relaying trends and insights from customers to Persona, and from Persona to the customer.
- Update and maintain technical documentation, change logs and other scalable resources to improve the customer experience throughout the customer lifecycle, including Help Center articles, video guides, etc.
- In partnership with customer success managers, engage with Product and Engineering teams to incorporate and prioritize customer feedback, and help inform the roadmap.
- You will automate processes, and take innovative approaches to problem-solving that will have the power to help shape internal and external decision-making.
- 3+ years of work experience in a technical customer-facing role (e.g. customer engineering, solutions engineering, sales engineering, solutions architect, implementations engineer)
- Close cross-functional collaboration with engineering and product
- Excellent written and verbal communication skills, including the ability to communicate complex technical and business concepts to technical and non-technical personas
- Experience with APIs, web development, and writing scripts to build internal tools (e.g. bash scripting, Python, SQL, Ruby)
- You’re an action-oriented and organized self-starter who isn’t afraid to get scrappy to solve customer issues – you have a strong work ethic and are committed to excellence
- You have a growth mindset – you are coachable, enjoy learning, are comfortable with ambiguity, and can be flexible in your thinking
- You’re good at multitasking, prioritizing effectively across a wide variety of tasks and evaluating situational urgency – you thrive under pressure and enjoy clarifying ambiguous situations
- You have a proven track record of synthesizing customer feedback to provide helpful feedback to cross-functional partners and drive product improvements.
- You have a deep interest in understanding customer needs and are excited to become an expert on Persona’s product.
- Bonus points for experience in the compliance, identity verification, and/or fraud space
At Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values. Our DEI Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Personerd feels empowered to bring their unique differences to work and achieve their full innovative potential. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first.
We strive to promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
If you'd like to better understand what it's like working at Persona, feel free to check out our reviews on Glassdoor.
Apply for this job
#J-18808-Ljbffr-
Solutions Engineer Solution Engineering
3 weeks ago
San Francisco, United States Airwallex Full timeAt Airwallex (airwallex.com) , we’re building the future of global finance on one platform. Founded in 2015 in Melbourne, Airwallex is the leading financial technology platform for modern businesses to grow beyond borders. With one of the world’s most powerful payments infrastructure, our technology empowers businesses of all sizes to accept payments,...
-
Solutions Engineer Solution Engineering
2 weeks ago
San Francisco, United States Airwallex Full timeAt Airwallex (airwallex.com) , we’re building the future of global finance on one platform. Founded in 2015 in Melbourne, Airwallex is the leading financial technology platform for modern businesses to grow beyond borders. With one of the world’s most powerful payments infrastructure, our technology empowers businesses of all sizes to accept payments,...
-
Solutions Engineer
3 weeks ago
San Francisco, United States Airwallex Full timeAt Airwallex (airwallex.com), we're building the future of global finance on one platform. Founded in 2015 in Melbourne, Airwallex is the leading financial technology platform for modern businesses to grow beyond borders. With one of the world's most powerful payments infrastructure, our technology empowers businesses of all sizes to accept payments, move...
-
Solutions Engineer
3 weeks ago
San Francisco, United States Candid Health Full timeThe Role At Candid Health, we're searching for a skilled and motivated Solutions Engineer to join our dynamic team. As a Solutions Engineer, you will play a crucial role in understanding our clients' needs, designing tailored technical solutions, and providing expert guidance throughout the sales and implementation processes. You'll collaborate closely with...
-
Solutions Engineer
2 weeks ago
San Francisco, United States Candid Health Full timeThe Role At Candid Health, we're searching for a skilled and motivated Solutions Engineer to join our dynamic team. As a Solutions Engineer, you will play a crucial role in understanding our clients' needs, designing tailored technical solutions, and providing expert guidance throughout the sales and implementation processes. You'll collaborate closely with...
-
Solutions Engineer
3 weeks ago
San Francisco, United States Unstructured Technologies Full timeUnstructured.io is a cutting-edge technology company at the forefront of developing innovative solutions to enable the widespread adoption of AI workflows. We are automating away the most challenging aspects of the emerging AI tech stack–processing and extracting insights from unstructured data. Our mission is to empower users with actionable insights...
-
Solutions Engineer
2 weeks ago
San Francisco, United States Storm2 Full timeSr. Solutions Engineer, SF Hybrid, 140-180k Base + Bonus and Equity We're seeking a strategic and customer-focused individual to join our team in San Francisco as a Technical Account Manager. Are you passionate about revolutionizing the payments industry and driving exceptional customer experiences? As the Senior Solutions Engineer , you will: ? Be the...
-
Solutions Engineer
1 week ago
San Francisco, United States Storm2 Full timeSr. Solutions Engineer, SF Hybrid, 140-180k Base + Bonus and EquityWe're seeking a strategic and customer-focused individual to join our team in San Francisco as a Technical Account Manager. Are you passionate about revolutionizing the payments industry and driving exceptional customer experiences?As the Senior Solutions Engineer , you will:✅ Be the...
-
Solutions Engineer
3 weeks ago
San Francisco, United States Storm2 Full timeSr. Solutions Engineer, SF Hybrid, 140-180k Base + Bonus and EquityWe're seeking a strategic and customer-focused individual to join our team in San Francisco as a Technical Account Manager. Are you passionate about revolutionizing the payments industry and driving exceptional customer experiences?As the Senior Solutions Engineer , you will:✅ Be the...
-
Solutions Engineer
3 weeks ago
San Francisco, United States Scale AI Full timeScale plays a vital role in the development of AI applications. Our customer base is growing exponentially, and you will be on the front lines, ensuring that the world's most innovative companies become passionate, lifelong Scale customers. Our Solutions Engineers ensure customers' first experiences with Scale's technology is flawless and leads to a...
-
Solutions Engineer
2 months ago
San Francisco, United States Middesk Full timeAbout Middesk Middesk's mission is to make it easier for businesses to work together by building the best-in-class business identity platform. Our APIs allow B2B companies to access the information, insights, and documentation they need to onboard and transact with their customers. Our products help product, risk, and finance teams make informed regulatory...
-
Solutions Engineer
2 weeks ago
San Francisco, United States Middesk Full timeAbout Middesk Middesk's mission is to make it easier for businesses to work together by building the best-in-class business identity platform. Our APIs allow B2B companies to access the information, insights, and documentation they need to onboard and transact with their customers. Our products help product, risk, and finance teams make informed regulatory...
-
Solutions Engineer
1 week ago
San Francisco, United States Conduit Full timeConduit - The Onchain Compute Company Blockchains are not only decentralized ledgers but raw sources of computing power. Like any source of raw power, it must be harnessed and refined for use. Vitalik and the Ethereum team laid out a plan for this refining process back in 2020. Rollups make the Ethereum blockchain more accessible in theory, but in practice...
-
Solutions Engineer
1 month ago
San Francisco, United States Middesk Inc. Full timeAbout MiddeskMiddesk’s mission is to make it easier for businesses to work together by building the best-in-class business identity platform. Our APIs allow B2B companies to access the information, insights, and documentation they need to onboard and transact with their customers. Our products help product, risk, and finance teams make informed regulatory...
-
Solution Engineer
1 week ago
San Francisco, United States BHO Tech Full timeJOB DESCRIPTION As a key member of our Consulting team within Professional Services, The Solutions Engineer will be the data engineer that helps guide our customers through their data product implementation. Working directly with customers, a team of data product managers, solution architects and engineers drive requirements gathering, the project...
-
Solutions Engineer
3 weeks ago
San Francisco, United States Argo AI Full timeAt Kargo, our mission is to build a connective tissue between the physical world of freight and the digital ecosystem used to manage it. We believe that advancements in smart infrastructure are critical to enabling a safer and more efficient future for logistics. Our loading dock sensor platform verifies all incoming and outgoing freight, aggregating data...
-
Solutions Engineer
2 weeks ago
San Francisco, United States Argo AI Full timeAt Kargo, our mission is to build a connective tissue between the physical world of freight and the digital ecosystem used to manage it. We believe that advancements in smart infrastructure are critical to enabling a safer and more efficient future for logistics. Our loading dock sensor platform verifies all incoming and outgoing freight, aggregating data...
-
Solutions Engineer
7 days ago
San Francisco, United States Panther Labs Full timeThe Job As a Solutions Engineer at Panther Labs, you will serve as the trusted technical advisor to our prospects and customers. You will work closely with customers to understand their business requirements and goals and demonstrate how they can be achieved with Panther. Solutions Engineers drive and manage the technology evaluation and validation stages of...
-
Solutions Engineer DACH
3 weeks ago
San Francisco, United States CloudFlare Full timeLocation: München is preferred, but willing to consider Remote Germany What you’ll do The Pre-Sales Solution Engineering organisation is responsible for the technical sale of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Solution Engineering is made up of...
-
Solutions Engineer
1 week ago
San Francisco, United States Panther Labs Full timeThe Job As a Solutions Engineer at Panther Labs, you will serve as the trusted technical advisor to our prospects and customers. You will work closely with customers to understand their business requirements and goals and demonstrate how they can be achieved with Panther. Solutions Engineers drive and manage the technology evaluation and validation stages...
