Banquet Attendant

1 month ago

Austin, United States White Lodging Full time

**Banquet Attendant**

**Job Description**

Summary: The Coffee Break-Out Attendant sets up and services coffee breaks for meetings.

Responsibilities

* Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics.

* Complete set up, side work and closing duties.

* Utilize and adhere to proper hotel-specific scripting.

* Serve food, coffee, water and other beverages to guests, refill beverages as needed.

* Cooperate closely with the servers to ensure prompt service is provided at all times.

* Maintain a clean and orderly work area in accordance with hotel standards. Clean banquet room and back-of-the-house area during and after banquet functions. Complete side work including refill sugar, salt, clean cooler and bag specialty linens for pick up.

* Set or check on all coffee breaks and roll-in meal functions to ensure function is set correctly and uniformly.

* Receive and follow direction from Banquet Captain.

* Prepare coffee and brewed decaffeinated coffee correctly and according to standard.

* Notify Banquet Manager of guest complaints or dissatisfaction. Respond to guest issues and requests in a timely fashion.

* Employ creative, artistic skills in presentation of food and beverage displays and function area design and set up.

* Respond to all pages and radio calls immediately.

* Prepare consumption forms in advance for all necessary event orders to ensure accurate billing.

* Ensure security and confidentiality of guest and hotel information and materials.

* Notify manager/AYS of maintenance issues.

* Know location of all banquet and meeting rooms in the hotel.

* Participate in daily preshift.

* Utilize Service Recovery/Defect Tracking processes.

* Report all unsafe conditions and suspicious activity to Loss Prevention/Management.

* Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment.

* Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints. Promote teamwork and associate morale.

* Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings (i.e. mall, restaurants).

* Follow proper key control procedures.

Other Information

COMPETENCIES

* Job Knowledge

* Flexibility/Adaptability

* Quality of Work

* Perseverance

* Quantity of Work

* Organization Skills

* Guest Focus/Customer Service

* Effort

* Reliability/Dependability

* Judgment/Problem Solving

* Motivation/Initiative

* Cooperation/Teamwork

SKILLS

* Must pass certification quiz/test for position.

* Have a thorough knowledge of emergency procedures.

* Complete Chemical Training and Blood borne Pathogen Training.

EDUCATION/EXPERIENCE

* None required.WORKING CONDITIONS

* Lift, carry or otherwise move up to 25 lbs. regularly. Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.

Location Code: 1300

**Application Instructions**

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you

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**Posted**: 12/14/2021

**Job Reference #**: 1300220H2768

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