Full-time: RN Liaison
2 weeks ago
The Home Infusion Clinical Services Liaison – RN, is responsible for:
- Positive and effective representation of Mount Sinai Home Infusion and introducing the full scope of services offered to hospital case managers, physicians, provider staff, nursing agencies, other referral sources, and patients and their caregivers.
- Assisting with clinical coordination of care between referral sources, the pharmacy, nursing agency and patient / patient caregivers, on behalf of Mount Sinai Home Infusion.
- Providing and utilizing clinical expertise and skills to assist referral sources &/or patients with:
- The identification of appropriate candidates for home infusion
- Confirming the patients’ and/or caregivers ability to receive care in the home
- Patient education and training regarding therapy and supplies, as well as, clarifying expectations of care in the home.
- Medication connection at the hospital / facility in order to expedite the discharge into the home setting, as appropriate
- Develops, maintains and grows core therapy and service line admissions to The Home Infusion Center through positive referral source relationships and responsive, caring customer service.
- Demonstrates thorough knowledge of core therapy referrals and qualifying criteria by payer source, such as: TPN, Enteral Nutrition and Inotropic Agents for Medicare.
- As appropriate &/or required, coordinates &/or conducts in-services and continuing education programs for referral sources and their support staff.
- Collaborates with referral sources (i.e. hospital case managers, home health agencies, physician offices) and Mount Sinai Home Infusion staff to facilitate the coordination of care for new patient referrals to Mount Sinai Home Infusion.
- Coordinates and communicates all critical workflow activities for new patient referrals to Mount Sinai Home infusion personnel and referral sources, including, but not limited to:
- Intake
- Clinical Operations: Pharmacy &/or Nursing
- Warehouse Operations, if required
- Reimbursement, if required
- Appropriately documents the coordination of care activity including, but not limited to:
- Home infusion &/or nursing services utilized
- All communication with patients, referral sources, physicians and Mount Sinai Home Infusion personnel
- All patient &/or caregiver education & training.
- Ensures all documentation is legible, accurate and complete and complies with company policies & procedures, as well as regulatory and accreditation standards.
- Maintains up-to-date referral source records, as well as, any other requested records in accordance with Mount Sinai Home Infusion’s policies, procedures &/or business goals.
- Assist with activities to achieve favorable net revenue and gross profit goals for Mount Sinai Home Infusion.
- Attend and participate in appropriate office meetings, sales meetings, training programs and regional and national trade shows and conventions as directed by the General Manager
- Coordination and cross-training of departmental work duties to achieve maximum productivity and efficiency.
- Stay abreast of developments in field of infusion therapy.
- Comply with all company policies and directives for the fulfillment of the company objectives
- Communicates any problems incurred directly to The General Manager
Education Requirements
Bachelor?s degree from an accredited college or school of nursing.
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