Learning Experience Designer III, Human Capital
1 week ago
Collaboration. Autonomy. Opportunity. Words our headquarters associates use when talking about working at Edward Jones. Words that describe what it's like being part of a firm where everyone is aligned toward a singular focus: serving the client. And everyone is working to make the firm better together - as they grow as individuals. If these words resonate with you, we should talk.
Job Overview
Position Schedule: Full-Time
Enterprise Learning is responsible for building new capabilities critical to our firm's strategy at speed and scale, ensuring our 50,000 home-office associates and branch team members are reskilled and upskilled to deliver industry-leading Human-Centered Complete Wealth Management.
The Learning Experience Designer III is responsible for the strategy, design, development, curation, and delivery of multi-modal high-performance learning initiatives that build learner capabilities, drive behavior change, and result in differentiated performance results. In this role, you will enable a culture of continuous learning through human-centered learning and performance design.
Key Responsibilities:
- Partner with Learning and Development colleagues, end-users, stakeholders, and leaders to design, develop, curate, and deliver impactful, fit-to-purpose learning and development initiatives that achieve business outcomes while remaining responsive to individual development goals and building learners' intrinsic motivation to continuously learn and improve.
- Anticipate and recommend opportunities to optimize learning experiences with a particular emphasis on skill practice, application, and immersion using a sophisticated set of tools and techniques, including social/peer learning, simulation- and scenario-based design, practice environments, intensive case studies, game-based experiences, and academies.
- Build learner capabilities and drive behavioral change using a learner-centered creative design process that involves conducting learner research, co-creating with end-users, prototyping learning experiences that achieve performance outcomes, and ensuring first-time quality at speed and scale.
- Design and develop adaptive multi-modal learning experiences that accelerate learner adoption through a focus on moments that matter applications and activities that enable performance-based outcomes, combining curated premium external content and bespoke in-house content and experiences.
- Collaborate on the development of assessments and learning measurement plans; leveraging the outputs to inform learner journeys and gather learning insights in service to the maintenance and optimization of learning experiences and the management of learning and performance campaigns.
- Serve as a member of dynamic, autonomous, matrixed teams responsible for the end-to-end implementation of projects in a fast-paced, challenging environment with multiple, competing priorities.
- Expertly facilitate the delivery of learning experiences, including in-person and virtual development sessions, workshops, academies, cohorts, 1:1 coaching, and the moderation of social forums, discussion boards, and informal learning opportunities
- Confidently lead design, development, validation, user experience research, and playback sessions to create the conditions for iterative learner-centered design, resulting in first-time quality at scale.
- Stay current on research and practices in Learning & Development and related fields, experimenting with new applications and processes to optimize learning experiences, accelerate business outcomes, support the development of teammates, and build Enterprise Learning capabilities.
- Serve as a mentor to design teammates, using modeling, feedback, and coaching techniques within project work to ensure quality outcomes and support internal talent development.
- Perform other duties as assigned.
At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
Hiring Minimum: $96471
Hiring Maximum: $164262
Skills/Requirements
- Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work within the office three days per week, with the preference for Tuesday, Wednesday, and Thursday.
- Candidates who advance to the second stage of the interview process will be required to submit a portfolio of their instructional design work, showcasing their ability to create engaging and effective learning experiences.
- Master's Degree (or equivalent experience) in Education, Organizational Psychology, Human Capital Management, or related field
- 5+ years of proven experience designing, developing, and curating learning and performance initiatives that achieve business objectives.
- SIE, Series 7 and 66 financial industry licenses are required within 4 months of hire, paid for by Edward Jones and employee will be paid salary while they pursue this licensing.
- 2+ years of proven experience developing adaptive and/or interactive multi-modal, fit-to-purpose learning and performance solutions; experience with assessment design preferred.
- Brinkerhoff Architect Certification required within first 6-12 months.
- Advanced knowledge of Learning Sciences, Instructional Design, Modern Learning Experience Tools and Methodologies, and Performance Consultation
- Demonstrated expertise successfully creating, maintaining, and optimizing learning and performance experiences using Adobe Captivate, Articulate Storyline and Rise, Vyond, Audacity, and Adobe Creativity Cloud
- Proven experience successfully designing immersive learning and performance experiences using techniques such as simulations, role plays, practice scenarios, intensive case studies, practice environments, games, academies, etc.
- Proven experience successfully facilitating Design Thinking sessions and workshops and/or User Experience research projects to develop learning and performance strategies in partnership with end-users; IBM Practitioner Badge Preferred
- Proven ability to collaborate with a wide variety of leaders, colleagues, and stakeholders, employing diplomacy to achieve outcomes without formal leadership, including a mastery of executive presence.
- Applied understanding of Systems Thinking, Root Cause Analysis, and Problem-Solving Methodologies to recommend learning solutions to performance challenges.
- Proven ability to mentor and coach learning and performance professionals without formal leadership responsibilities, resulting in demonstrable improvement to their performance.
- Proven experience successfully leading in the strategic design of learning and performance initiatives from initial ideation through delivery, resulting in demonstrable impact to business objectives.
Awards & Accolades
At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
About Us
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
1Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
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