Account Coordinator
2 weeks ago
As an Account Coordinator , you play a critical role in executing business for our customers. You'll build relationships with customers and partner with Account Managers and Capacity teams to ensure customers' needs are met. You will leverage our proven processes and innovative technology platform to manage shipments and solve challenging problems for our customers. This role provides an excellent opportunity to start your career at C.H. Robinson, with opportunities to grow in Operations, Sales, and Account Management.Our commitment to you begins on day one with our dynamic and comprehensive onboarding program. This interactive training will jumpstart your knowledge of our company and industry, help you excel here and ensure your proficiency in our systems and processes. The training will be a mix of activities, self-guided learning, as well as in-office coaching and mentoring. You will come out of this experience ready to be a part of our success and a high performing member of our team.Responsibilities:Respond to customers with a sense of urgency to provide an excellent customer experience.Proactively identify opportunities to improve operational efficiency. Build and develop relationships with customers to ensure continued partnership.Communicate shipment updates proactively and accurately ensuring a customer centric approach.Analyze customer inquiries and provide quality and timely insights and updates to your customers.Leverage C.H. Robinson's global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations.Network internally with Account Management and Capacity teams.Required Qualifications:High School degree or GED equivalentMust be physically located in El Paso, TexasBilingual: Spanish and English (verbal, written, spoken)Available to travel for work (US and Mexico)Preferred Qualifications:Values a diverse and inclusive work environmentProficient in Microsoft Office (Word, Excel and Outlook) and strong internet skillsAbility to persuade, motivate, influence and negotiate with othersAbility to work in a team environment, while also delivering independent resultsExcellent verbal and written communication skillsCommitment to executional excellence and outstanding customer serviceStrong prioritization and multi-tasking skillsBachelor's degree or continued educationQuestioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fitEqual Opportunity and Affirmative Action EmployerC.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.Affirmative Action Employer/EOE/M/F/Disabled/Veteran BenefitsYour Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Two medical plans (including a High Deductible Health Plan)Prescription drug coverageEnhanced Fertility benefitsFlexible Spending AccountsHealth Savings Account (including employer contribution)Dental and VisionBasic and Supplemental Life InsuranceShort-Term and Long-Term DisabilityPaid and floating holidaysPaid time off (PTO)Paid parental leavePaid time off to volunteer in your communityCharitable Giving Match Program401(k) with 6% company matchingEmployee Stock Purchase PlanPlus a broad range of career development, networking, and team-building opportunitiesDig in to our full list of benefits on OUR CULTURE page.
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Account Coordinator
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