Customer Support Technician

3 weeks ago

Pompano Beach, United States TEKsystems Full time

Description:

Job Responsibilities:

Configure and deploy Information Technology resources; which includes but is not limited to

desktops, laptops, printers, plotters, and mobile devices

• Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment,

using proven troubleshooting procedures

• Assist in coordinating audio visual setups and videoconferencing support

o Virtual Meeting Applications knowledge preferred

• Responsible for assisting with Inventory Audits, by scanning, following equipment surplus

preparation process, and accountable for accurate and timely tracking

• Responsible for security administration (password resets)

• Install, configure, and update software

• Participate in team projects, meetings, and assignments

• Responsible for reading and following the Department’s Procedures and Policies

• Responsible for understanding and enforcing the Department’s Policies and Procedures

• Responsible for documenting solutions to Technology issues

• Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources

• Responsible for tracking incidents in the (2) Service Desk Ticketing Systems

• Responsible for creating and tracking Property Management Reports (through the PMR

process in the PMR System, PMRS) for IT equipment transfers / relocation / reassignment

• ***Telework may be required (see description of Telework requirements in this posting)

• Perform other related duties, as assigned

• Flexibility to work hours between 7:00 AM to & 7:00 PM, Monday through Friday

• After hours on-call rotation with assistance in the evenings and weekends

• Ability to work other hours, as assigned for business continuity

** A smartphone is required for this position and must be provided by the employer/vendor

Knowledge, Skills, and Abilities: The ideal candidate should possess the following:

• Good Verbal & Written Communications • Analytical Problem Solver

• Self-motivated and disciplined • Mobile Device support experience

• Customer-centric • Audio Visual support experience

• Detail Oriented & Quality Focused • Active Directory knowledge

• Time Management & Organizational Skills

• Team Player

• High Level of Professionalism

• Service Center Configuration

Complexity:

• Enterprise environment experience preferred

• Ability to take direction and constructive feedback for improvement

• Willing to work varying shifts

• 50% Travel

• Ability to lift up to 50 pounds

Manager (SCCM) awareness

• Virtual Desktop Experience

General Characteristics

Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented

procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system.

Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of

application, hardware and software problems.

Dimensions

Education:

Associate’s or Bachelor’s Degree, or technical institute degree/certificate in Computer Science, Information

Systems, or other related field. Or equivalent work experience.

Experience:

1 to 3 years of IT work experience in computer systems or support with demonstrated working knowledge of basic

hardware and software products and problem solving/troubleshooting skills.

Complexity:

Learner/entry level role. Provides Tier 1 support of low to medium complexity. Functions, somewhat

independently, under general direction of more senior customer service representatives, supervisors or

managers. Generally follows documented procedures and checklists.

Skills:

Desktop, Support, Customer service, Technical support, Troubleshooting, audiovisual, configuration management software, Help desk support, Customer support, virtual support, Active directory, Windows 10

Top Skills Details:

Desktop,Support,Customer service,Technical support,Troubleshooting,audiovisual,configuration management software,Help desk support,Customer support,virtual support

Additional Skills & Qualifications:

Required Skills:

 IT Enterprise experience is preferred

 High school diploma or equivalent; additional certifications or relevant education is a plus.

 Ability to learn new systems and software in a fast-paced environment.

 Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.

 Ability to manage multiple priorities and work independently or as part of a team.

 Capacity to perform in high-pressure situations, with strong organizational and time-management skills.

Education:

Associate’s or Bachelor’s Degree, or technical institute degree/certificate in Computer Science, Information

Systems, or other related field. Or equivalent work experience.

Experience:

1 - 3 years of IT work experience in computer systems or support with demonstrated working knowledge of basic

hardware and software products and problem solving/troubleshooting skills.

Complexity:

Learner/entry level role. Provides Tier 1 support of low to medium complexity. Functions, somewhat

independently, under general direction of more customer service representatives, supervisors or

managers. Generally follows documented procedures and checklists.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

  • Customer Support at Customer Service

    3 weeks ago

    Boynton Beach, United States Customer Service Full time

    Job DescriptionJob DescriptionSafe Ship Moving Services in Boynton Beach, FL is looking for one customer support to join our 39 person strong team. We are located on 200 Knuth Rd. Our ideal candidate is self-driven, punctual, and reliable.The ideal candidate:Organized in a busy office environment: able to prioritize and multitaskGreat communicator with both...

  • Customer Support Technician

    3 weeks ago

    Pompano Beach, United States CareerBuilder Full time

    Description: Job Responsibilities: Configure and deploy Information Technology resources; which includes but is not limited to desktops, laptops, printers, plotters, and mobile devices Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures Assist in coordinating audio visual setups...

  • Customer Support Technician

    1 week ago

    Pompano Beach, United States TEKsystems Full time

    Description: Job Responsibilities: Configure and deploy Information Technology resources; which includes but is not limited to desktops, laptops, printers, plotters, and mobile devices • Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures • Assist in coordinating audio visual...

  • Customer Support Technician

    1 week ago

    Pompano Beach, United States TEKsystems Full time

    Top Skills' Details Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation,...

  • IT Support Technician

    1 week ago

    Pompano Beach, United States KB Global Inc Full time

    Job DescriptionJob DescriptionLooking for an IT Support Technician to provide remote and on-site support. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and...

  • IT Support Technician

    2 weeks ago

    Pompano Beach, United States Tech Army Full time

    Job Summary: As an IT Support Technician, you will play a crucial role in maintaining and enhancing our enterprise technology environment. Your responsibilities will include installing and configuring hardware and software, providing technical support to our customers both in-person and remotely, and ensuring the smooth operation of our IT resources. You...

  • Customer Support Trainee

    4 weeks ago

    Pompano Beach, United States IMG Inc. Full time

    Job DescriptionJob DescriptionWe are looking for motivated individuals with strong communication skills and a passion for helping others to join our team as a Customer Support Trainee immediately! In the Customer Support Trainee position, you will have the opportunity to provide new and existing customers with the opportunity to enroll in our clients...

  • Customer Support Assistant

    2 weeks ago

    Pompano Beach, United States Infinity Managment Group Full time

    Job DescriptionJob DescriptionInfinity Management Group is looking to fill our Customer Support Assistant position. The Customer Support Assistants position prospects sales and qualifying leads for new accounts. The Customer Support Assistants team requires a combination of strong communication skills, product knowledge, customer relationship management,...

  • IT Support Technician

    4 weeks ago

    Pompano Beach, United States Tews Company Full time

    Job DescriptionJob DescriptionTechnical Support TechnicianOnsite-Pompano Beach, FLMust have a valid Driver License as the position will require some travelYour Career, Your Choice: Partner with TEWS for Tailored Job Placements and Exceptional Opportunities! At TEWS we understand that finding the right job is more than just filling a role—it's about...

  • Customer Service Agent at Customer Service

    4 weeks ago

    Boynton Beach, United States Customer Service Full time

    Job DescriptionJob DescriptionAbout Us:Safe Ship Moving Services is a leading moving brokerage dedicated to providing top-notch service and support to our clients. We specialize in state-to-state household goods moves, ensuring a smooth and stress-free experience. Our team is composed of highly motivated professionals who thrive in a fast-paced and dynamic...

  • Ground crew

    2 weeks ago

    Pompano Beach, United States Customer Driven Staffing - Florida Full time

    Job DescriptionJob DescriptionCD Staffing is a locally owned and operated staffing firm with locations in West Palm Beach and Ft Lauderdale. We operate over 14 locations in four states and continue to grow! We have immediate openings in the Fort Lauderdale area for a Maintenance Technician. A Groundman is responsible for the physical functionality, safe and...

  • Groundman Hotel

    2 weeks ago

    Pompano Beach, United States Customer Driven Staffing - Florida Full time

    Job DescriptionJob DescriptionCD Staffing is a locally owned and operated staffing firm with locations in West Palm Beach and Ft Lauderdale. We operate over 14 locations in four states and continue to grow! We have immediate openings in the Fort Lauderdale area for a Maintenance Technician. A Groundman is responsible for the physical functionality, safe and...

  • Desktop Support

    2 days ago

    Long Beach, United States AT Support Full time

    Contractor Job Overview: **Duties**: - TheDesktop Support Technician family works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems, and requests - Technical support of Hardware refresh of older laptops and desktops supporting OS Windows 11. - Experience is required to have knowledge of...

  • Automotive Technician

    4 weeks ago

    Pompano Beach, Florida, United States CarMax Full time

    7202 - Sample Road W Sample Rd, Pompano Beach, Florida, 33064CarMax, the way your career should be CarMax is now hiring Automotive Technicians Start loving what you do at CarMaxEnsure every vehicle is one our customers can rely onAt CarMax, our Automotive Technicians repair and recondition cars to meet CarMax's high standards. Automotive Technicians use...

  • Copier Service Technician

    2 months ago

    Pompano Beach, United States Innovative Software Solution Inc Full time

    Job DescriptionJob DescriptionWe are searching for a highly-skilled copier technician to install, service, and repair a variety of printers, copiers, and scanners. In this role, you will be required to set up new systems, perform routine maintenance, and resolve technical issues. You should be able to accurately diagnose faulty equipment and implement...

  • Copier Service Technician

    4 weeks ago

    Pompano Beach, United States Innovative Software Solution Inc Full time

    Job DescriptionJob DescriptionWe are searching for a highly-skilled copier technician to install, service, and repair a variety of printers, copiers, and scanners. In this role, you will be required to set up new systems, perform routine maintenance, and resolve technical issues. You should be able to accurately diagnose faulty equipment and implement...

  • Copier Service Technician

    4 weeks ago

    Pompano Beach, United States Innovative Software Solution Inc Full time

    Job DescriptionJob DescriptionWe are searching for a highly-skilled copier technician to install, service, and repair a variety of printers, copiers, and scanners. In this role, you will be required to set up new systems, perform routine maintenance, and resolve technical issues. You should be able to accurately diagnose faulty equipment and implement...

  • Medication Technician- Excellent Benefits • Supportive Management • Immediately Available

    2 months ago

    Pompano Beach, United States The W Group Management Corporate Full time

                                    Medication Technician               Excellent Benefits • Supportive Management • Immediately Available    Full Time • Part Time • Evening & Night • Weekends • OT Options - Immediately Available The W Assisted Living Management Company is looking to hire Medication Technicians. We have our...

  • Medication Technician- Excellent Benefits • Supportive Management • Immediately Available

    4 weeks ago

    Pompano Beach, United States The W Group Management Corporate Full time

                                    Medication Technician               Excellent Benefits • Supportive Management • Immediately Available    Full Time • Part Time • Evening & Night • Weekends • OT Options - Immediately Available The W Assisted Living Management Company is looking to hire Medication Technicians. We have our...

  • IT Technician

    3 weeks ago

    Pompano Beach, United States Computer Business Solutions Full time

    Job Summary: We are seeking a skilled and customer-oriented Managed Service Help Desk Technician to join our dynamic team. As a Managed Service Help Desk Technician, you will be responsible for providing exceptional technical support and assistance to our clients. Your primary role will be to troubleshoot and resolve various IT-related issues, ensuring the...