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Service Desk Supervisor

2 months ago

Miami Beach, United States Mount Sinai Medical Center of Florida Full time
Supervisor - Service Desk

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital,dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Position Responsibilities:
  • Works in conjunction with Manager for hiring, training and retention of staff.
  • Provides supervision, guidance and direction to staff assigned to his/her area and co-workers.
  • Completes yearly performance evaluations and competencies of staff under their supervision.
  • Assists the Manager with monitoring of staff's time and attendance and makes recommendations for actions and improvement. Assumes the leading responsibilities for the daily functions of the assigned area(s) during Manager's absence.
  • Provides feedback to the reporting group on an on going basis. Points out areas of opportunity in a constructive manner. Provides positive feedback and recognizes accomplishments appropriately.
  • Works closely with Manager, other supervisors and staff to develop and implement projects to support the department's efficiency and growth.
  • Follows up and ensures the completion of tasks and projects for the assigned team.
  • Establishes and maintains effective interpersonal relationships with the reporting group and all levels of the organization.
Minimum Requirements
  • 3 years experience as Service Desk Support on Microsoft products, Novell, Active Directory, DNS.
  • Familiar with hospital operations and Service Desk software tools.
  • AA or AS or equivalent experience
  • A and/or N Certification or Equivalent
Benefits:

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:
  • Health benefits
  • Life insurance
  • Long-term disability coverage
  • Healthcare spending accounts
  • Retirement plan
  • Paid time off
  • Pet Insurance
  • Tuition reimbursement
  • Employee assistance program
  • Wellness program
  • On-site housing for selected positions and more