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Customer Service Representative
2 months ago
SUMMARY:
Hydraulic Supply Company (HSC), a division of Motion , is seeking a Counter Sales Representative to get hands on and provide quality customer service and support at a key branch in the Retail and Service business segment of HSC. This is an opportunity for a motivated and talented candidate to grow with a great team and a very successful company.
JOB DUTIES:
• Support branch sales by providing first class customer service to local market
• Assist in servicing customers face-to-face through familiarity and knowledge of products
• Troubleshoot customer problems and provide creative solutions
• Identify and build customer assemblies
• Ensure knowledge of use of all equipment
• Work closely with the Branch manager and outside sales group to develop and grow the business
• Assist team in overall maintenance of the branch
• Participate in making sure all safety guidelines are followed
• Maintain key relationships with customers
• Ensure customer service and value -add is a focal point of every interaction
EDUCATION & EXPERIENCE:
• HS Diploma/GED preferred
• Five (5) or more years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES:
• Positive attitude
• Willingness to learn and be hands on
• Capable of using hand tools and shop equipment
• Ability to work in a fast paced environment
• Meet deadlines and manage time effectively
• Experience with Microsoft Office
• Comfortable in a consultative transaction atmosphere
• Mechanical/technical inclination a plus
• Knowledge of different hoses and thread configurations a plus
• Industrial sales experience a plus
• Basic hydraulic knowledge a plus
• Epicor P21 experience a plus
• Bilingual (English/Spanish) a plus
PHYSICAL DEMANDS:
LICENSES & CERTIFICATIONS:
• None required.
SUPERVISORY RESPONSIBILITY:
BUDGET RESPONSIBILITY:
• No
COMPANY INFORMATION:
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
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