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Customer Relations Specialist

2 months ago

cleveland, United States Ohio Business Machines Full time

OBM is seeking a Customer Relations Receptionist to provide first class support for copiers and digital office solutions. As a Customer Relations Receptionist, you will serve business customers by receiving customer calls for service/supply orders, dispatch service technicians, and perform clerical and data entry tasks.

Ohio Business Machines is a premier vendor of SHARP and RICOH Multifunction Digital Copier Systems and Document Management Software Solutions committed to providing customers with excellent products and services.

As a Customer Service Receptionist for OBM, you will be working for a strong local company supporting products and solutions provided by a world-class leader in the business technology industry.

Responsibilities:

  • Professionally and courteously receive and direct incoming calls.
  • Efficiently handle customer calls for service/supply orders or inquiries.
  • Meet and greet visitors to the downtown Cleveland office/showroom.
  • Perform all activities in accordance with policies and procedures to maintain customer loyalty.
  • Serve as a customer service leader through a willingness to work cohesively with other departments.
  • Dispatch technicians into ERP system.
  • Provide administrative support to technicians and field management.
  • Enter data by operating data entry equipment; coding information; resolving problems.
  • Accomplish department and organization mission by completing related results as needed.

Job Skills Required:

  • Pleasant, positive, professional attitude
  • Adept at building rapport with customers
  • Ability to multi-task
  • Excellent communication skills
  • Outstanding follow-up and follow-through abilities
  • Detail oriented
  • Superior computer skills

The ideal candidate has a solid work ethic and is able to work with little supervision. At the same time, the candidate must function as a contributing member of a strong team. This person will thrive on the challenge of making the difficult look easy and proving to customers how important their business is to the company.