Service Director

7 days ago


Ann Arbor, United States The DIXBORO PROJECT Full time
Job DescriptionJob DescriptionDescription:

The Service Director is a seasoned hospitality professional dedicated to delivering exceptional guest experiences through strategic planning, meticulous attention to detail, and a commitment to high standards. They excel in preparation, organization, and team development, fostering a culture of transformational hospitality and world-class service.


RESPONSIBILITIES


LEADERSHIP

  • Coach and develop staff at all levels to uphold excellence and company values.
  • Ensure management and staff deliver consistent, high-quality service and maintain a positive work environment.
  • Implement and oversee new programs and events, ensuring smooth execution and clear procedures.

SERVICE

  • Establish and refine SOPs and Steps of Service for each dining concept.
  • Assess and address service needs, ensuring daily preparedness and high standards.
  • Observe service touchpoints and use insights to enhance service quality and achieve financial goals.

HOSPITALITY

  • Create memorable guest experiences through proactive care and attention.
  • Optimize reservations and collaborate with the front door team for a seamless guest arrival.
  • Manage and innovate the Hospitality Toolbox to continually enhance guest interactions.

PRESENCE

  • Maintain a visible and impactful presence on the floor, guiding and directing team members.
  • Ensure your presence positively affects team dynamics, guest experience, and business outcomes.

TRAINING + DEVELOPMENT

  • Oversee all aspects of the employee lifecycle, including hiring, training, and development.
  • Develop and update training materials, ensuring consistency and adherence to service standards.

FINANCIALS

  • Drive financial performance by enhancing guest satisfaction, increasing check averages, and promoting effective salesmanship.

ADDITIONAL EXPECTATIONS

  • Leading, coaching and developing leaders around service & hospitality expectations
  • Initiate regular meetings with GM to align goals and plan around running service together
  • Initiate meetings with EC/Partner to align service goals and plans with the kitchen
  • Schedule flexibility and fluidity
  • Present for all major launches/events/holidays in order to direct and guide service
  • Increased sense of awareness on all things that affect service, guest experience and perception of the restaurant
  • Using your influence to the circumstances when needed, not accept them
  • Directs cross functional service related plans and initiatives
Requirements:




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