Client Experience Associate

2 months ago

new york city, United States Recoverie Full time

Title: Client Experience Associate

Location: Brooklyn Bridge Park

Job Type: Part-Time & Part-Time -> Full-Time


Introduction:

At Recoverie, we’re not just a wellness club—we’re a movement. We’re on a mission to revolutionize how people approach wellness, recovery, and community. As our Client Experience Associate, you’ll be at the forefront of this movement, ensuring that every interaction at our club reflects our commitment to exceptional service and transformative experiences. If you’re passionate about wellness, thrive in a fast-paced startup environment, and are eager to grow with us, this role could be your perfect fit.


Key Responsibilities:


  • Client-Centric Experience: Welcome each member and guest with genuine warmth, ensuring they feel valued and supported from the moment they walk through our doors. Your role is to create unforgettable experiences that align with their wellness journey.
  • Member Engagement: Build strong, lasting relationships with our members, understanding their unique needs, and ensuring their experiences exceed expectations. Your client obsession will drive their loyalty and satisfaction.
  • Onboarding Excellence: Lead the onboarding process for new members, making their transition into our wellness community seamless and exciting. Your attention to detail will ensure they feel confident and motivated to begin their journey with us.
  • Expert Scheduling: Manage scheduling with precision, ensuring all appointments, reschedules, and cancellations are handled efficiently to provide the best possible experience for our members.
  • Operational Mastery: Maintain our wellness environment by ensuring that all equipment is in top condition and our facilities are spotless. Your proactive approach to operations will directly impact the quality of our members' experiences.
  • Growth and Innovation: Stay ahead of industry trends and be open to learning new techniques and technologies that enhance member experiences. Your growth mindset will contribute to the evolution of our services.
  • Problem-Solving: Handle any challenges with a calm, solutions-oriented approach. Your ability to think on your feet will ensure that our members’ experiences are consistently positive.


Requirements:

  • Passion for Wellness: A deep passion for wellness and recovery is essential. Your enthusiasm will inspire our members and drive your success in this role.
  • Client-Obsessed: A minimum of one year in a client-facing role where you’ve honed your ability to create exceptional customer experiences, ideally in a wellness, fitness, or service environment.
  • Growth Mindset: We’re looking for someone eager to grow with us, who sees challenges as opportunities and is excited to contribute to a rapidly expanding startup.
  • Strong Communication Skills: Exceptional interpersonal skills are a must. You’ll be the face of Recoverie, and your ability to connect with members and communicate effectively is crucial.
  • Flexibility: Willingness to work varied hours, including weekends, to meet the needs of our members. We value work-life balance and ensure that schedules are fair and supportive of your well-being.


Benefits:

  • Career Growth: This role offers significant opportunities to advance as we expand across NYC. Your contributions will be recognized and rewarded with opportunities for leadership and professional development.
  • Wellness Perks: Enjoy complimentary treatments, flexible work schedules, and a dynamic, wellness-focused environment that prioritizes your well-being.
  • Inclusive Culture: Be part of a team that celebrates diversity, fosters a positive work environment, and values each member’s contributions.


Join Recoverie:

Step into a role where you can make a meaningful impact every day. If you’re passionate about wellness, eager to grow, and client-obsessed, we want you on our team. Apply now to be part of something extraordinary

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