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Recreation Manager

2 months ago

Orlando, United States Loews Hotels Full time
Recreation Manager

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes, we are committed to our power of we culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

  • We offer excellent benefits and perks including one free meal per shift and free theme park access.

  • We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

  • We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

  • We invest in training and development opportunities for all team members.

  • We promote social responsibility by being a good neighbor in the community.

  • We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

Purpose:

Responsible for providing exceptionally enjoyable and safe pool experience for resort guests to a high level of service standards. Directs the operations of pool services.


Essential Functions and Responsibilities:

  • Directly manages the operations and staff of all Recreation, Fitness Center, and Safety programs, ensuring complete compliance with hotel safety, service, and grooming standards
  • Oversees the operation of the swimming pool area
  • Oversees the pool programs such as towel issue, retail sales at the pool, and Attendant service programs (escort to chairs, cool spritz, etc.)
  • Interviews and recruits all Recreation Team Members
  • Establishes, ensures adherence to all departmental and Loews Hotels guidelines, policies, and procedures
  • Evaluates changes in guest needs, the hotels guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and team member satisfaction, and to maintain market dominance and exceptional financial returns
  • Prepares seasonal recreation activity schedules and participates in the planning and development of holiday and special event programs
  • Works with meeting planners to schedule group recreational activities and prepares activity event orders
  • Ensures proper posting of activities and special event information
  • Maintains optimal staffing levels within forecasted budgetary guidelines
  • Completes appropriate shift reports
  • Reviews/maintains daily payroll records/reports
  • Evaluates individual team member performance, determining improvement and training needs and advancement requirements
  • Communicates information about hotel and recreation programs to all guest contact departments to facilitate greater utilization and to promote incremental revenues
  • Prepares Daily Calendar of Resort Activities
  • Ensures recreation programs are executed in accordance with all hotel and safety guidelines
  • Inspects the general appearance and functionality of all activities/recreation spaces including sanitation, temperature, lighting, and musical elements
  • Supports Aquatics Training Program
  • Responsible for accurate recording and submittal of payroll information
  • Schedules and coordinates monthly recreation staff meetings
  • Attends all appropriate meetings: department, pre-convention, front office, training sessions
  • Maintains the clean and excellent working condition of the following areas: pool deck, fitness center, game room, and any other planned recreational activity space
  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards
  • Other duties as assigned

Qualifications:

  • Prior Recreation/Aquatics Management/Supervisory Experience - Required
  • Excellent communication skills-oral and written
  • Strong leadership skills
  • First Aid and CPR certification preferred
  • Experience in high volume pool/ recreation facility
  • Able to work a flexible schedule, including weekends and holidays

Education:

  • High School Diploma or equivalent