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Patient Services Representative

2 months ago

Reno, United States MWD Management, LLC Full time
Position Summary:
This position under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and verification, scheduling and telephone management.

Essential Duties and Responsibilities:
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.
  • Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards
  • Answer telephone promptly and in a polite and professional manner
  • Accesses EHR to communicate to clinical staff members and/or providers telephone encounters using SBAR format and/or appropriate smart phrases
  • Balances cash sheet and cash drawer in accordance with established standards
  • Operates a multi-line telephone console
Experience Requirements:
  • Minimum one-year experience in customer service, preferably in a related clinical environment
Education, Licensure & Certification Requirements:
  • High School diploma or equivalent
  • Associates degree or related healthcare certification, preferred
Knowledge, Skills, and Abilities Requirements:
  • Strong attention to detail and accuracy, professional attitude,
    reliable
  • Ability to handle confidential and sensitive information
  • Ability to communicate in an active multi-office environment
  • Ability to efficiently operate all job-related office equipment
  • Ability to follow or provide verbal and written instructions
  • Ability to relate to persons with diverse educational,
    socioeconomic and ethnic backgrounds
  • Basic to intermediate computer operation
  • Mathematical and/or analytical ability for basic to intermediate
    problem solving
  • Specialty knowledge of systems relating to job function