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Housekeeping / Room Attendant

2 months ago

Odessa, United States Hawthorn Suites by Wyndham Full time

Position Summary: The purpose of the Housekeeper/Room Attendant is to maintain cleanliness of all guestrooms according to brand specifications and quality standards. The ideal individual for this position demonstrates a commitment to maintaining high quality standards and attention to detail.

Essential Functions Rooms and Inventory:

  • Thoroughly cleans all assigned rooms within prescribed Brand Standard guidelines.
  • Maintains the inventory of every item placed in guestrooms.
  • Communicates status of cleaned rooms to Housekeeping Supervisor.
  • Reports any lost and found items to the Housekeeping Supervisor immediately, listing the room number or area where the item was found.
  • Reports any damaged or missing items to Maintenance and the Housekeeping Supervisor.
  • Reports exceptional and/or unusual circumstances, such as no luggage in a stay-over room, sleep-outs, damage in the rooms, etc. to the Housekeeping Supervisor.
  • Stocks carts and supply rooms.
  • Assists with washing, drying and folding terry and linen as needed.

Safety:

  • Uses all authorized cleaning agents properly and safely.
  • Follows proper key control and security procedures.

Miscellaneous:

  • Maintains a positive work atmosphere by acting and communicating in a manner so that you get along with Guests, clients, co-workers, and management.
  • Follows proper handling procedures for dirty rags/linens.
  • Restocks and maintain housekeeping cart.
  • Assists Guests with questions and requests.
  • Adheres to proper grooming and dress codes for the department.
  • Able to carry out hotel emergency procedures.
  • Performs all other duties as directed, developed, or assigned.
  • Arrives for assigned shift on time.

Knowledge and Critical Skills/Expertise:

  • Language Skills: Must be able to understand the proper use of equipment and chemicals and verbal instructions. Must be able to have basic interactions with guests.
  • Technical Skills: Knowledge of proper cleaning agent handling and safety procedures.
  • Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Other Skills and Abilities: Able to operate equipment such as, but not limited to, garbage disposal, vacuum cleaner, self-cleaning oven, ice-maker, and dishwasher. Ability to work flexible hours including evenings, weekends, and holidays.

Experience:

Previous housekeeping experience is preferred.

Physical Demands:

  • Seeing – Must be able to see well enough to read reports, drive, and use a computer.
  • Hearing – Must be able to hear well enough to communicate on the phone and in person.
  • Standing/Walking/Mobility – Must be able to stand and walk for extended periods of time.
  • Climbing/Stooping/Kneeling – Must be able to climb four flights of stairs. Must be able to stoop and kneel for short periods of time.
  • Lifting – Must be able to regularly lift up to 10 pounds, frequently lift up to 25 pounds.