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Configuration Management Analyst
2 months ago
*Description:*
Configuration Management Analyst, is responsible for technical and process ownership of the Configuration Management Database (CMDB) and its relationship to other functions and departments and performs the day-to-day delivery of Configuration Management services to the organization taking general direction from the Configuration Management Manager and specific direction from our Configuration Management Consultant to deliver work products that support ongoing configuration management operations.
How you will make an impact:
· Experience with discovery and asset management tools, ServiceNow ITOM and ITSM modules, as well as knowledge of ServiceNow platform and infrastructure tools for end client infrastructure discovery.
· Experience in maintaining a Configuration Management Database (CMDB) and knowledge of UI scripting, UI action policy, business rules, normalization, workflow development, and user management activities.
· Develop, configure and customize the platform to meet specific business needs, ensuring a seamless integration with existing processes.
· Execute the Configuration Item (CI) discovery/population processes; ensure accurate mapping of CI relationships. Research and resolve any issues.
· Perform operational activities as defined by Configuration Management policies and procedures
· Work to fulfill Configuration Management Service Requests as assigned
· Engage with strategic projects to ensure Configuration Management can deliver required functionality within project timeframes
· Identify and report non-compliance situations
· Perform Configuration Management audits as directed by Config Manager/Consultant
· Identify Service Improvement opportunities
· Monitor, maintain and contribute to the growth and maturity of the CMDB
· Partner with IT Asset Management team to identify and recommend both process and technology automation improvements to current state processes
· Confirm the assets under the control of the IT organization are identified, catalogued and tracked throughout their lifecycle
· Develop and communicate CMDB enterprise metrics
*Skills:*
CMDB, Discovery Tool, ServiceNow ITSM, ServiceNow Development
*Top Skills Details:*
CMDB,Discovery Tool,ServiceNow ITSM,ServiceNow Development
*Additional Skills & Qualifications:*
What will make you stand out:
- The optimal candidate will have experience establishing an effective configuration life cycle. The desired candidate will be detail and task-oriented while at the same time capable of seeing the broader picture developing, and generating reports (and their review) to communicate and monitor compliance of processes and procedures as it pertains to the CMDB
- The following certifications are considered desirable, but not mandatory: ITIL, COBIT or IAITAM Certifications
- Computer Science degree or similar or postgraduate degree in IT, engineering, Cybersecurity, SecOps or a related field or equivalent experience.
- A team player focused on a collaborative style
- Self-starter who requires minimal supervision
- Strong communication skills with the ability to convey complex information to a broad audience
*Experience Level:*
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
