MSP Systems Administrator

Summary Summary : We are seeking a highly skilled Managed IT Services (MSP) Systems Administrat to join our team specializing in providing top-tier IT support to Small to Medium-sized businesses. The ideal candidate will possess extensive technical knowledge excellent problem-solving abilities and a passion for delivering exceptional customer service in a dynamic IT environment. Responsibilities Technical Support: Provide advanced technical support for a variety of IT systems including servers networks and software applications. Design, implement, migrate and maintain physical and virtual server environments including Windows Server, Linux, VMware and Hyper-V systems. Provide advanced technical support for server-related incidents and escalations from Level 1 and Level 2 technicians. Monitor, troubleshoot and optimize server performance to ensure high availability, scalability and reliability. Manage cloud and hybrid environments (e.g. Microsoft Azure, AWS) including migrations and integrations with on-premises systems. Perform regular system maintenance updates and patch management to keep servers secure and compliant with industry standards. Configure and maintain backup, recovery and disaster recovery solutions to protect client data and ensure business continuity. Implement and enforce security best practices including access controls, firewalls, antivirus and endpoint protection policies. Conduct vulnerability assessments and compliance audits to identify risks and ensure adherence to data protection regulations. Maintain detailed and accurate documentation for all client environments including configurations, topology diagrams and procedures. Collaborate with network and cloud teams to ensure seamless integration between server and network infrastructure. Lead and participate in server-related projects such as upgrades, migrations and infrastructure overhauls. Provide mentorship and technical guidance to junior technicians to build team knowledge and service quality. Deliver on-call and after-hours support for critical server issues ensuring timely response and minimal downtime. Knowledge, Skills & Qualifications Experience & Education: Minimum of 5 years in IT support including 2 years in a Level 3 or senior technician role. MSP experience preferred. A Bachelor's degree in IT, Computer Science or a related field is preferred with certifications such as CompTIA Network, Security, Microsoft Azure Administrator or CCNA as a plus. Technical Expertise: Proficiency in Windows and Linux server environments, virtualization technologies (VMware, Hyper-V) and cloud platforms (Azure, AWS). Networking & Security: Strong knowledge of networking protocols, firewalls, VPNs and cybersecurity best practices. Experience with monitoring tools such as SolarWinds, Auvik or similar. RMM & Ticketing Systems: Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow or Zendesk. Documentation & Process Management: Proficiency in documentation tools like IT Glue or SharePoint with experience in structured IT documentation and process standardization. Problem-Solving & Project Management: Strong analytical skills to diagnose and resolve complex technical issues with proven experience managing IT projects from inception to completion. Communication & Customer Service: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical clients and provide outstanding customer service. Adaptability & Team Collaboration: Ability to work in a fast-paced evolving technology environment, continuously learning and contributing to a collaborative team culture. Work Environment This role requires the ability to work both onsite and remotely depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid driver's license. Flexibility in working hours including evenings and weekends may be required to accommodate client emergencies or project deadlines. Benefits Competitive salary and performance-based bonuses Generous paid time off and holiday schedule Professional development opportunities and reimbursement for certifications Flexible working hours and remote work options Supportive and collaborative work environment Company Overview We offer a dynamic and supportive work environment where your contributions are valued and your professional growth is encouraged. At TeamLogic IT youll have the opportunity to work on diverse and challenging projects enhance your technical skills and make a meaningful impact on our clients businesses. If you have a strong IT background a problem-solving mindset and a passion for innovation youll thrive in our fast-paced ever-evolving industry. Our team is driven by a commitment to expanding boundaries leveraging expertise and delivering smart solutions. As part of a local office youll also benefit from the collaboration and support of a vast network of technicians across North America. Flexible work from home options available. Compensation $30.00 - $40.00 per hour Our growth isnt measured in numbers its an investment in aligning with the best talent. If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. #J-18808-Ljbffr