Systems Administrator-Network Doctor

A bit about Lyra…

Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

Systems Administrator-Lyra Technology Group

Lyra Technology Group is seeking a Systems Administrator for one of their operating companies, Network Doctor. As a Systems Administrator, you will provide Onsite Technical Support in San Francisco, CA. We're looking for a mid-level Systems Engineer who is technically strong, eager to learn, and excited to grow within a fast-paced, client-facing environment.

About Network Doctor…

Network Doctor is an IT managed services firm where company culture and teamwork are essential. Our firm provides IT support to hundreds of SMB companies, across a diverse range of industries including finance, healthcare, real estate, non-profit, and others. We are focused on creating and maintaining a comfortable, collaborative, and inclusive environment, where everyone has a voice and all suggestions will be given consideration, as long as they are delivered in a productive and respectful manner. This ideology is at the core of our who we are and want to be.

Your work as a Systems Administrator will include several components:

• Deliver excellent customer service and technical support both onsite and remotely.

• Troubleshoot and manage Windows Server environments, Active Directory, and core networking components.

• Support cloud services like Microsoft 365, Exchange Online, Azure AD (Entra ID), and email security tools like Mimecast or Proofpoint.

• Configure and maintain systems and devices: firewalls, switches, access points, virtual machines (VMware), storage devices, and backup solutions.

• Work with financial and business applications like QuickBooks, Sage, or Microsoft Dynamics GP.

• Assist in managing and updating internal SharePoint sites and permissions.

• Contribute to projects — system upgrades, migrations, rollouts

• Create and maintain documentation for technical processes, configurations, and best practices.

• Communicate clearly with teammates and clients to provide updates, share findings, and collaborate on troubleshooting.

• Stay proactive by identifying recurring issues, proposing improvements, and helping shape support processes.

Our ideal Systems Administrator has the following qualifications:

• 4+ years of IT experience, ideally in a client-facing or MSP environment.

• Hands-on experience with:

o Windows Server, Active Directory, DNS, DHCP, Group Policy

o Microsoft 365 / Exchange Online / Azure AD

o Networking basics: routers, switches, firewalls, VPNs

• Solid diagnostic and problem-solving skills

• Excellent written and verbal communication

• A team player who's proactive, detail-oriented, and thrives in a fast-moving environment

• A valid driver's license and access to reliable transportation for local client visits

You're probably right for the role is you have:

• Experience supporting financial or professional services industries

• Familiarity with VMware, Citrix, or NAS/SAN storage

• Experience with ConnectWise or other PSA/RMM platforms

• Prior work in a Managed Services Provider (MSP) environment

The targeted compensation for this role is $90,000-$110,000. If you have a solid IT foundation, enjoy solving problems, and want to deepen your knowledge in infrastructure, systems, and project delivery, let's have a conversation.