See more Collapse

Customer Service Specialist

2 months ago

Lewisburg, United States Carrier Full time
Country:
United States of America
Location:
CAT08: ICP-Lewisburg, TN 650 Heil-Quaker Ave, Lewisburg, TN, 37091 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

If you thrive in a fast-paced environment and are looking for an opportunity to develop your customer service career, then we have a great opportunity for you. We are seeking a motivated, process-oriented individual in our Lewisburg, TN location. This position will be responsible for providing customer service to a select group of distributors. You will utilize email, phone, and written communications to assist customers with their questions; you will suggest product substitutions and provide alternative solutions to specific challenges. Come work in a fast-paced, high volume, team environment here you can leverage your leadership skills, decision-making abilities, and technical aptitude.

Key Responsibilities:
  • Handle all aspects of order management (including order maintenance) in accordance with the company’s order policy and daily report monitoring for accounts.
    • Adding and cancelling order lines
    • Phase in / phase out of appropriate models
    • Interaction with accounting, material master teams, credit, factory teams, Transportation Management (dashboard and TM team), operations, product management, warehouse, sales team, and management.
    • Customer interactions (internal and external) - email, phone calls, monthly call campaign, reporting, weekly/bi-weekly meetings - Salesforce capturing of interactions and case resolutions
    • Expediting/prioritizing orders and shipments
    • Assist with part identification.
    • Interactions with multiple factory and warehouse facilities.
  • Help customers determine proper product needs, manage deliveries, and provide suitable substitutions on orders.
    • Working with Product management and cross organizational communications
    • Product Bulletins
    • TM planning and Track and Trace interactions
  • Manage daily delivery releases and backlog using SAP (Load Build).
    • Support and review of DDL
    • Manual load creation in load build for jobsite shipments and SVC codes
  • Assist new and existing customers as they transition to new systems, policies, and procedures; provide “change management” support.
    • Onboarding, order reset, allocation, PIPO bot interaction, HVAC Partners tools which include COLTS (Project 44), Equipment Selection Program, eCom/Hybris ordering, Salesforce, ONE Portal, PIC, and Claiming and Sales reporting.
  • Work with customers to find alternative solutions when certain products are phased out or reach the end of their product life cycle. Work with Scheduling and Factory staff to minimize issues and obsolescence.
    • Excess list, discount/inventory reduction list, distributor dashboard, D2D, alternate brands, alternate facilities, factory direct.


Required Qualifications:
  • Bachelor’s Degree with 1+ years of customer service experience in a call center environment utilizing a CRM (Customer Relationship Management Software) OR an Associate’s Degree with 3+ years of customer service experience in a call center environment utilizing a CRM (Customer Relationship Management Software) OR a High School Diploma or GED with 5+ years of customer service experience in a call center environment utilizing a CRM (Customer Relationship Management Software)


Preferred Qualifications:
  • Background in Residential and Commercial HVAC applications, products and systems is desired.
  • Experience working in SAP is desired.
  • Experience working in Salesforce is desired.
  • Proficiency in Microsoft Office products (Strong Excel Skills requirement)
  • Superior follow-up and follow-through skills.
  • Strong verbal and written communication skills; exceptional interpersonal skills.
  • Ability to analyze unlike information and draw conclusions/recommendations
  • High degree of self-motivation to recognize, address and improve business practices.
  • Sense of urgency, self-initiative, commitment, and sense of ownership.
  • Honesty, dependable, accountability
  • Strong decision-making skills
  • Time management
  • Presentation skills - including the ability to use Zoom, Microsoft Teams, PowerPoint, etc.
  • Strong in Teamwork and motivation
  • Highly organized and flexible with the ability to prioritize multiple customers’ demands and requirements while meeting Company objectives.


#LI-Onsite

RSRCAR

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice

We have other current jobs related to this field that you can find below

  • Guest Care Specialist

    3 months ago

    Lewisburg, United States Mr. Tire Auto Service Centers Full time

    Job DescriptionJob DescriptionCompany DescriptionMonro, Inc. Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry—Monro Auto Service...

  • Customer Service Representative

    2 weeks ago

    Lewisburg, United States City National Bank of West Virginia Full time

    Provides excellent customer service while performing efficient and accurate banking transactions in accordance with bank policies and procedures. Assists customers with routine service requests. Identifies and acts on referral opportunities for new p Customer Service, Customer Service Representative, Representative, Retail, Banking

  • Customer Service Representative

    3 months ago

    Lewisburg, United States City National Bank of WV Full time

    EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETSSummary Description Provides excellent customer service while performing efficient and accurate banking transactions in accordance with bank policies and procedures. Assists customers with routine service requests. Identifies and acts on referral opportunities for new products by recognizing customer...

  • Customer Service Representative

    3 months ago

    Lewisburg, United States City National Bank of WV Full time

    Job DescriptionJob Description EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETSSummary Description Provides excellent customer service while performing efficient and accurate banking transactions in accordance with bank policies and procedures. Assists customers with routine service requests. Identifies and acts on referral opportunities for new...

  • Customer Service Representative

    4 weeks ago

    Lewisburg, United States Pratt Industries Full time

    Job DescriptionSUMMARY Take and process customer orders and address all customer inquiries and complaints. DUTIES AND RESPONSIBILITIES Take customer orders either directly from customers or sales representatives. Place orders on a timely basis for purchases of materials and supplies to be used in production. Process billing. Handle customer complaints and...

  • Customer Service Representative

    4 weeks ago

    Lewisburg, United States Russell Tobin Full time

    Job Title: Call Center Rep Location: Lewisburg, TN 37091 (ON SITE)Pay Rate: $16-17/hour on W2.Job Type: 24+ Months Contract roleShift: Monday-Friday 8- 4:30 pmDescription:Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts...

  • Customer Service Representative

    4 weeks ago

    Lewisburg, United States Russell Tobin Full time

    Job Title: Call Center Rep Location: Lewisburg, TN 37091 (ON SITE) Pay Rate: $16-17/hour on W2. Job Type: 24+ Months Contract role Shift: Monday-Friday 8- 4:30 pm Description: Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer...

  • Customer Service Representative

    1 month ago

    Lewisburg, United States Russell Tobin Full time

    Job Title: Call Center Rep Location: Lewisburg, TN 37091 (ON SITE)Pay Rate: $16-17/hour on W2.Job Type: 24+ Months Contract roleShift: Monday-Friday 8- 4:30 pmDescription:Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts...

  • Customer Service Rep

    1 month ago

    Lewisburg, United States Butler America Full time

    Customer Service Rep Location: Lewisburg, TN (37091)Job ID: #69535Pay Range: $15-17 Paid Training is 6 weeks Mon - Fri 8:00am - 4:30 pm, FT 40hrs Able to Type well THE COMPANY - Industry Leading American Owned International HVAC company. Agents could take up to 50 calls per day and log each call in our system as well as entering up to 50 transactions in our...

  • Customer Service Rep

    1 month ago

    Lewisburg, United States Butler America Full time

    Customer Service Rep Location: Lewisburg, TN (37091) Job ID: #69535 Pay Range: $15-17 Paid Training is 6 weeks Mon - Fri 8:00am - 4:30 pm, FT 40hrs Able to Type well THE COMPANY - Industry Leading American Owned International HVAC company. Agents could take up to 50 calls per day and log each call in our system as well as entering up to 50...

  • Guest Care Specialist

    2 weeks ago

    Lewisburg, United States Monro Muffler Brake Full time

    Monro Muffler/Brake Guest Care Specialist Lewisburg , West Virginia Apply Now Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the...

  • Guest Care Specialist

    2 weeks ago

    Lewisburg, United States Monro Muffler Brake Full time

    Monro Muffler/Brake Guest Care Specialist Lewisburg , West Virginia Apply Now Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the...

  • Guest Care Specialist

    2 weeks ago

    Lewisburg, United States Monro Muffler Brake Full time

    Monro Muffler/Brake Guest Care Specialist Lewisburg , West Virginia Apply Now Monro, Inc. is one of the nations largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industryMonro Auto...

  • Customer Service Representative, Patient Financial Services

    2 weeks ago

    Lewisburg, United States Evangelical Community Hospital Full time

    POSITION DETAILS Department: Patient Financial Services Location: US:PA:Lewisburg (remote capable following orientation period) Typical Work Schedule: Days (7:30am-5:30pm, Monday through Friday, rotating shifts) Primary Shift: Shift 1 Work Type: 1.0 FTE (full-time, 80 hours biweekly) Exempt: No SUMMARY The Customer Services Representative works under the...

  • Guest Care Specialist

    3 months ago

    Lewisburg, United States Monro, Inc. Full time

    Company DescriptionMonro, Inc. Monro, Inc. is one of the nation's largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry-Monro Auto Service and Tire Centers, Mr. Tire, Tire...

  • Customer Service Rep

    1 month ago

    Lewisburg, United States Butler Aerospace And Defense Full time

    Customer Service Rep (60wpm)Location: Lewisburg, TN (37091)Job ID: #69535Pay Range: $15-17 5 - Open Positions Paid Training is 6 weeks Mon - Fri 8:00am - 4:30 pm, FT 40hrs Able to Type 60wpm THE COMPANY - Industry Leading American Owned International HVAC company. Agents could take up to 50 calls per day and log each call in our system as well as entering...

  • Customer Service Rep

    1 month ago

    Lewisburg, United States Butler America Aerospace Full time

    Job DescriptionJob DescriptionCustomer Service Rep (60wpm)Location: Lewisburg, TN (37091)Job ID: #69535Pay Range: $15-175 - Open Positions Paid Training is 6 weeks Mon - Fri 8:00am - 4:30 pm, FT 40hrs Able to Type 60wpmTHE COMPANY - Industry Leading American Owned International HVAC company. Agents could take up to 50 calls per day and log each call in our...

  • Personal Banker Specialist

    1 month ago

    Lewisburg, United States Susquehanna Community Bank Full time

    Job Type Full-time Description Are you passionate about helping customers with their financial needs and goals? At Susquehanna Community Bank, we understand that community banking is built on trusted relationships, and our "touch" is personalized. Our dedicated employees deliver a better banking experience and exceptional customer service to our customers....

  • Insurance - Licensed Personal Lines Customer Service Representative

    22 hours ago

    Lewisburg, United States Meixell-Diehl Insurance Full time $50,000 - $60,000

    Job DescriptionJob DescriptionThis is an excellent career opportunity to join a very successful independent insurance firm with great pay, bonus paid based on the performance of the agency, full benefits. We are looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Licensed Insurance Customer Service...

  • Home Health Intake Referral Specialist

    2 days ago

    Lewisburg, United States NHC Full time

    Full Time Referral Specialist forNHCNHC - National HealthCare Corporation is looking for a Home Health Intake Referral Specialist to join our team. The Home Health Intake Referral Specialist executes the referral management process with all referral sources for NHC Home Care Agencies.National HealthCare Corporation is recognized nationwide as an innovator in...