Patient Access Specialist $2000 Sign-On Bonus

12 hours ago


Salida, United States Heart of the Rockies Regional Medical Center Full time

About the job Patient Access Specialist $2000 Sign-On Bonus $2000 Sign-On Bonus with 24 Month CommitmentJob briefHRRMC is currently seeking a Full-Time Patient Access Specialist to work at our Out Patient Clinics. This position is scheduled for 40 hours/week, Monday - Friday. The ideal candidate will have excellent customer service and computer skills, team player and self directed. Additional pay may be granted based on experience.ResponsibilitiesProvides superior customer service to patients, colleagues and visitors to the facility. Performs detailed, accurate registration and scheduling of all patients to assure smooth workflow and productivity for staff and providers Maintains the integrity of the demographic information of the patient, insured, guarantor and insurance company1. Masters and maintains proficiency of Clinics Cisco phone system2. Practices telephone courtesy at all times, utilizing AIDET, and appropriate scripting.3. Answers telephone promptlya. Transfers callers to other areas of the hospital when neededb. Transfers callers wishing to schedule a clinics appointment to Clinics scheduler, PAS Ill and/or practice coordinators.c. Minimizes time on phone with each caller, to maximize efficiency, so callers are not on hold for extended periods of time.4. Cancels/confirms appointments for OPP providers, at callers request5. Basic knowledge of Aprimaa. Proficient at verifying patient demographics and adding new patientsb. Updating demographicsi. Ensures correct patient name spelling, date of birth, insurancec. Creates accurate yet concise phone message tasks to nursing care teams through Aprima task messaging.d. Creates task message for other non-clinical staff as needed.6. Utilizes all communication tools, Tiger Connect, Aprima instant messaging, to effectively communicate or alert different sub-categories in the clinics.RequirementsEDUCATION and/or EXPERIENCEHigh school degree, plus a minimum of three years of responsible business experience, preferably in a public relations, healthcare setting, or other professional setting.CERTIFICATES, LICENSES, REGISTRATIONSNone required.Benefitsinclude Medical, Dental, and Vision Insurance, Life and AD&D InsurancePolicies, LTD Policy, Flex Spending Account, Employee Assistance Program,REACH Air Membership, Employer Matching Retirement Funds and Paid Time Off. Alloffers of employment are contingent upon the successful completion of anegative drug screen test*, criminal background check, reference checks, andinfection prevention procedures: TB test, Flu Shot, immunization records, andacknowledgement of policies.ApplyOnline: www.hrrmc.com



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