Facilities Manager

2 weeks ago

gaithersburg, United States ESFM® USA Full time

The Facility Unit Director provides support to the Resident Regional Manager to provide excellent customer service to our corporate client. The Facility Director will directly manage in-house and/or 3rd party soft service providers including but not limited to janitorial, landscaping, snow removal, trash & recycling, waste management, pest control, and mail/shipping. The ideal individual directly manages the team that provides janitorial, mail/shipping, and business services support. You will develop and maintain a strong working relationship with our Client.


Key Responsibilities:


  • Develop and maintain a strong working relationship with our Client.
  • Responsible for the Client's soft service budget. Provide financial reporting as required.
  • Assist in vendor contract development and procure goods and services through Compass and Client systems.
  • Manage requisitions and POs and receipt invoices upon delivery or completion of work.
  • Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and customer service focus.
  • Work closely with the site Management team on day-to-day operations and assist the Resident Regional Manager in planning the facilities team’s goals and objectives.
  • Ensure appropriate follow-up with customers.
  • Establishes work standards and workflow.
  • Seek to continuously improve processes, systems, and overall client satisfaction.
  • Any and all other tasks and duties assigned



Responsibilities:


  • Plans, organizes, directs, coordinates, and supervises functions and activities of the department
  • Evaluates and justify supplies, equipment, and purchases as needed.
  • Maintains records and statistics for administrative and regulatory purposes.
  • Establishes and implements policies and procedures for departmental operations. Encourages and nurtures associate creativity and innovation within the ESFM IFM program.
  • Ensures compliance with all regulatory agencies.
  • Demonstrates and promotes ESFM IFM culture, values, and management philosophy.
  • Demonstrates quality leadership in meeting performance plans.
  • Develops and maintains job descriptions for department staff.
  • Encourages staff to participate in education programs
  • Ensures proper staffing for within all Departments (Janitorial, Conference Services, Mail Services, S&R)
  • Communicate and ensure all employees are aware of any/all site objectives and plans
  • Acts as liaison for customer needs
  • Attend Monthly Safety meetings conducted by HSSE
  • Responsible for reporting on specific monthly Safety Reports
  • Maintains all Safety requirements for Staff members
  • Participant at the monthly regional safety meeting
  • Manage the quality process as it relates to Business Support Services and set targets for quality improvement
  • Measure customer satisfaction and implement action plans for areas below standard
  • Manage small projects, as needed.
  • Develop reports and presentations.
  • Create an environment of innovations and continuous improvement targeted toward improved service levels, sustainability, and increased efficiency within Business Support Services.

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